Raccoopack Media

I am the Manager, Employment Programs of DIVERSEcity

DIVERSEcity is an experienced community convener, creating networks to build capacity for collective impact. As a Surrey-based organization established in 1978, it connects diverse partners to foster inclusion, advance equity-serving grassroots organizations, and lead local immigration partnerships.

Referral

1 Employee

We truly appreciate Raccoopack Media and their owner, George Padua, for contributing their time, expertise, and support in developing the Voting App for the DIVERSEcity Community Resources Society Business Pitch Competition in 2025.

The effort behind the scenes from Raccoopack Media and George was tremendous. Their generosity, professionalism, and dedication—offered entirely complimentary—made a huge difference.

Throughout the process, George took the time to understand our needs, existing workflow, and expectations. He then proposed a draft prototype to demonstrate how the Voting App could streamline the competition process. The first version worked very well, with constructive feedback provided by participating business advisors/dragons. George promptly incorporated the feedback, and the updated version performed perfectly during the second Mini Dragons’ Den event.

In-Person Meeting

Raccoopack Media is a software development company with social impact at the heart of their work. This collaboration began with a small idea during our Mini Dragons’ Den event. When George noticed that we were still using paper-based methods to collect and compile business advisors’ (dragons’) scores to determine winners, he immediately offered to help—completely complimentary. We were thrilled by the idea, especially since a digital system would significantly improve efficiency in this high‑tech, AI-driven era.

I am the Senior Biologist of Alberta Conservation Association

Alberta Conservation Association conserves, protects, and enhances fish and wildlife populations and their habitats for Albertans to enjoy, value, and use.

Online Search

1 Employee

Raccoopack conducted a user experience analysis for an app feature that collects wildlife observations. They explored potential user barriers to participation and retention, and suggested potential app modifications, helpful metrics to track, and further user research explorations. They also provided a detailed user research plan and budget.

Raccoopack provided us with a well-organized and thorough user analysis document that outlined potential app modifications, helpful metrics to track, and further user research explorations (with detailed budget). This translated into an action plan for our project team.

Raccoopack was very timely on responding to our emails, and it was easy to schedule meetings with them. We had a very short timeline and they met it.

Raccoopack Media was able to immerse themselves and understand a unique and specific type of app user base and provide helpful suggestions to improve the user experience and tapp into their motivations (intrinsic and extrinsic).

Nothing comes to mind.

I am the Manager, Post-Secondary Education of Métis Nation of Ontario

The Métis Nation of Ontario is the government of Métis people and communities in Ontario, and it provides citizens with support programs and services.

Request for proposal

In working with Racoopack, the MNO sought to create an education app with the following features:

Racoopack clearly outlined to us what work would be completed from week to week, and what could be expected to be done by each meeting. They demonstrated progress on the app by presenting visual mockups and "Figma" boards, allowing us to easily understand their work and provide input on the provided directions and designs.In turn, this also meant that we could be more specific in our requests, since we had an intimate understanding of exactly where we were in the project's progress. One Racoopack member, Nobel, was exceptional at responding to our inquiries every day through email, outside of our scheduled meetings.

Racoopack's most impressive quality during this project was their organization during our scheduled meetings--it was very clear what was required of us to move forward each meeting and what our options were with each decision.

Although Racoopack delivered a very exceptional product, the project's release was delayed by several months. It is important for us to take our time to ensure a better product so we were more than happy to ensure Racoopack had the space and time to deliver on our requests, but updated and more clear time estimates could have been provided earlier in the development process.

I am the Owner of Curran's Karate

Martial Arts classes for children.

2-5 Employees

To create three apps that all worked together for a martial arts school:

Amazing team. I have never worked with a group of people that were so good and asking questions to ensure that they understood what I wanted. Then they were able to take massive brain dump creative rants from myself and actually organize it (usually better than I could have hoped). They exceeded my expectations.

The consistency of the company culture. Super professional and so effective and processing information from myself and organizing it. Working with them on this project has been top three most enjoyable aspects of my professional/work life.

No because they were always checking in throughout the process to make sure they were on track, so the project never had the opportunity to go too far off course.

I am Canada Research Chair, the founder and head of IDEA lab (Innovation in Dementia & Aging) and Assistant Professor at the University of British Columbia School of Nursing.

With Canada's ageing population and increasing prevalence of dementia, our goal is to develop a mobile app to support care for persons living with dementia in hospitals and long-term care homes. What Matters is a mobile app that offers comfort during times of distress using personalized media from the patient’s family, friends, and staff. We hired Raccoopack to develop the first version of this application.

Trust was the main deciding factor. We wanted a team that can deliver on the project with assurance that the app will be high quality. Since we worked with Raccoopack in the past and have a strong relationship with them, we decided to go with them for this project.

As the project follows a co-design approach, the project started out with a series of design workshops with stakeholders (patients, residents, families, staff). Raccoopack provided consulting on the technical design of the app features while working with our research partners across multiple academic institutions. Given requirements and some initial designs, Raccoopack was able to quickly produce multiple prototypes and set up capabilities for user testing in an agile manner. They worked closely with the end-users during development and released features and changes based on user feedback. Finally, the app was released on iOS for further testing.

I communicated closely with a project manager as the main point of contact. The president also provided his app development expertise, and I interacted regularly with one of their main developers.

We have received very positive feedback from the patient partners, hospital staff and long-term care staff who have tried the app out over a period of time. They find that the app is easy and convenient to use. As well, they expressed that the media viewing features of the app helps to create meaningful experiences for patients. We expect that this project will highly improve outcomes for dementia care.

It was easy to communicate with their team, as they always respond quickly in a professional manner. We used Zoom to meet virtually during the project, and they would be prepared for each meeting while providing frequent updates. At times, they also visited our office in person for meetings and to assist with installing the apps on our devices.

Raccoopack was able to create a quality product that successfully met our project goals. The final version of the app is pleasing at both the functional and visual level. As this project was an interdisciplinary project, we were impressed at their communication skills and being able to work with varied stakeholders across many academic institutions.

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