Privacy Policy

1. Who We Are

10Firms is a B2B company directory and review platform that connects businesses with verified service providers across specialized industries. You can reach us at info@10firms.com.

2. What Information We Collect

We collect information you provide directly to us when you:

• Register an account (name, email address, password)
• Create or claim a company profile (company name, logo, description, service categories, website URL, location)
• Submit a review (reviewer name, company, designation, ratings, written review)
• Submit an inquiry or contact form (name, email, subject, message)
• Purchase a listing package (billing details processed via our payment partner)

We also collect certain data automatically when you use the platform, including IP address, browser type, referring URL, and pages visited, for analytics and security purposes.

3. How We Use Your Information

• To provide, operate, and improve the 10Firms platform
• To display your company profile and reviews to visitors
• To send transactional emails (OTP verification, claim approvals, password resets)
• To respond to inquiries sent through the contact form or company inquiry system
• To prevent fraud, abuse, and protect the security of our platform
• To comply with applicable legal obligations

4. Legal Basis for Processing (GDPR)

Where applicable, we process your personal data under the following lawful bases:

• Contract: Processing necessary to deliver the services you signed up for
• Legitimate interests: Security monitoring, fraud prevention, and platform analytics
• Consent: Where you have explicitly agreed (e.g., marketing communications)
• Legal obligation: Where required by law

5. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service providers: Third-party vendors who help us operate the platform (hosting, email delivery, payment processing). They are contractually bound to protect your data.
• Legal authorities: When required by law, court order, or to protect the rights and safety of our users or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.

Company profiles and approved reviews are publicly visible on the platform by design.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Account data is deleted within 90 days of a verified account deletion request. Review content may be retained in anonymised form for platform integrity.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, email us at info@10firms.com.

8. Cookies

We use cookies and similar technologies to operate the platform. For full details, please read our Cookie Policy.

9. Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, rate limiting, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

10Firms is a B2B platform intended for business use by adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or a prominent notice on the platform. Continued use of 10Firms after changes are posted constitutes acceptance of the updated policy.

12. Contact

For privacy-related questions or to exercise your rights, contact our team: