Please describe your company and your position there.
SafeCare BC is an industry-funded, non-profit association working to ensure injury-free, safe working conditions for continuing care workers in BC. We strive to be the industry leader in advancing injury prevention and safety training for long-term care and home support workers. We are committed to improving health and safety within the workplace and responding to the needs and priorities of our members. As the Learning & Development Advisor, I am responsible for building, evaluating, and continuously improving Safe Care BC’s educational programming.
For what projects/services did your company hire Raccoopack Media?
SafeCare BC wanted to develop a mobile game as a way to deliver educational content in a new and innovative format that would engage our audience.
What were your goals for this project?
Psychological health, resiliency, and stress management is an important topic in the continuing care sector. SafeCare BC's goal was to develop a mobile game that would allow the player to explore common work and home scenarios using different stress management techniques.
How did you select this vendor?
We chose to work with RaccooPack because of their experience developing a healthcare-themed game with Vancouver Coastal Health.
Describe the project and the services they provided in detail.
Raccoopack handled the entire mobile game development including: research and design, focus group meetings, animation and graphics, UI and UX design, leaderboard development, and testing/bug fixes.
What was the team composition?
Our two main contacts were George Padua (Pack Leader/President) and Jay Friso (Director of Games), and they worked with us throughout the project. They were very responsive, consistent, and helpful. There were several other RaccooPack specialists that contributed at various stages of the project.
Can you share any information that demonstrates the impact that this project has had on your business?
We haven’t launched the product to our audience yet, so we can’t speak about its impact. But we’re excited to provide our members—many of whom, for various reasons, cannot access our in-person training—with a mobile game that’s both engaging and educational.
How was project management arranged and how effective was it?
George and Jay were consistently on top of deadlines and were exceptional at managing and meeting expectations throughout the project. We communicated via email, shared documents via dropbox, and collaborated on content via Google Docs and LucidCharts - all of which were very effective for our project.
What did you find most impressive about this company?
Although the product created was exceptional, their real strength lies in their client relations. George and Jay were very responsive, flexible, professional, approachable, and were always very clear about what was in and out of scope and what could be done in a given amount of time. This skill is vital to ensuring that a project is completed as expected and on time.
Are there any areas for improvement?
The only area that we would recommend some improvements is on text editing. The beta version delivered to us had many spelling and grammar issues that distracted from evaluating the gameplay experience.
