Pen & Mug

I am the Operations and Event Manager of Borchetta Bourbon Music City Grand Prix

We are the promoters for the Borchetta Bourbon Music City Grand Prix.

Referral

Great culture fit

2-5 Employees

Pen & Mug helped create social graphics, digital signage, logo rebrand and brand guidelines, event signage.

We had bold brand guidelines and logo and used creative content across socials, emails, and event signage that made the event look and feel like it was our venue.

The project management was very seamless and easy. There were a few times that items were behind whether it was on our end or theirs depending on different factors. Once we came up with a solid way to prioritize tasks and provide feedback in a timely manner we were able to churn out projects with ease.

I loved the culture of the team. It felt like we were working with friends and the P&M team takes pride in the work they do and produces some really great content.

I think overall it was a really seamless experience aside from a couple of things being behind but with the short amount of time we had to get through projects the team killed it.

I am the co-founder and COO of Eden Realty Group. We're a small real estate team, focused on investor clients and others who are interested in finding financial freedom through real estate.

We were a brand new company and had nothing when we started with Pen and Mug! We needed a logo, company colors, a website, and an overall identity.

The three primary people we worked with were:

We have a long standing relationship with one of the founders and had seen how good there work was with events like Live on the Green.

Personal meetings. Drafting several different logo options. Overall brand identity design created. Custom website designed. Branded profile and graphics for social media. Email newsletter template created. All sorts of templates for online slide decks and social media posts.

We worked with Austin exclusively.

We have an amazing website that people can always access for education, information, merchandise, and contact. We have an awesome social media presence. We have a weekly newsletter that is sent out via Mailchimp to stay in contact with all our past and current clients.

So communicative. Always willing to make changes. Listened to us thoroughly. Worked quickly. Zero complaints!

The above and beyond with the social media and website thoughtfulness. I just thought we'd be handed the basics and then have to figure it out ourselves but Austin helped us every step of the way and it is FAR better than anything we could have made ourselves.

Nope. Truly a world class experience.

I am the President of Dupree Security Group

We provide security, staffing and first aid to events large and small.

2-5 Employees

Our website was very outdated. Pen and Mug created a brand new website for us. They spent a significant amount of time getting to know us as individuals as well as a company. They really gave a personality and voice to the brand.

The measureable outcomes will come after the website is live for awhile. For now, we are happy to have a website that we are proud to send potential customers to in order to learn more about who we are and the services we provide.

Project Management was always on schedule. Any time the timeline was not met, it was due to our late response. Project Management did everything they said they were going to do by the time they said it would be completed.

I find that they are extremely personable but also have the talent to back it up. Being exceptional doesn't always have to do with exceptional ideas. Sometimes it is simply executing the small details with perfection. No detail was to mundane or trivial for their attention. I felt heard and really understood while working with Pen and Mug.

There isn't anything I wish would have been done differently. I do wish Pen and Mug had an inhouse SEO division because selfishly, I would love to be able to go direct to them for more services.

I am the former CMO of SESAC Music Group

SESAC Music Group is a multi-line music rights management company that provides royatly collection services for songwriters and composers.

Referral

6-10 Employees

We have a monthly retainer agreement built around a specific number of deliverables (not hours) per month, and submit creative project requests to Pen & Mug based on our priorities each month.

Pen & Mug provided an organized and thoughtful creative services support team that delivered needed assets on strategy and on time to support our portfolio of music brands including SESAC, HarryFoxAgency, AudioSalad, and many other events and conference progams executed online. We met weekly to review deadlines and deliverables and put together a tracking and approval system that made it easy to comment, make revisions and work quickly to execute projects. Each week the team would check in and communicate clearly how we were doing on our projects. The cost benefit analysis was solid - we got access to a full team of creatives for less than it would cost to train and have an in-house designer plus having senior level talent dedicated to our business. I would and will definately hire them again.

Yes all was delivered on time and were responsive to any additional requests or revisions.

Virtual Meeting

The can-do attitude, consistency of the team, and commitment to ensuring they were supporting us stood out - checking in each week to make sure they had everything clear - that level of follow up and support isn't common in agency worlds.

No

I am the Owner and Principal Planner of Kasey Schaffer Events

Wedding and Event Planning

Referral

2-5 Employees

Quickly design the landing page + RSVP form for the conference + continued web support.

Website looked great and was easy to navigate. Attendees were able to visit the wesbite and easily find what they were looking for and we could easily get information out to our guests. Pen and Mug working on the tasks they owned, freed up time for my team to focus on what they needed to. Created attractive and on brand graphic design for signage that was displayed at the event.

They were professional, kind, easy to work with and had a very quick turn around time! We threw a lot of last minute tasks at them and they handled it with grace and efficency and accuracy.

Email or Messaging App

Their customer service was outstanding.

I cannot think of one thing I would change!