Pen & Mug

I am the Founder & Principal Planner of Locket Events Co.

Locket Events Co. is a high-impact events company dedicated to creating pivotal moments that are an extension of our clients’ brands. From business meetings to social gatherings to life’s important milestones, we ensure every client has their “moment” while simultaneously experiencing the relief that comes from hiring the right team for the job. With our unique approach, we create events centered around connection and celebration while leaving no stone unturned or resource untapped.

Referral

2-5 Employees

Pen & Mug developed a full-scale website from scratch.

Since launching Locket Events Co., we have received strong client feedback on the website citing its unique design and branding. Pen & Mug understood the inspiration perfectly.

Excellent! They delivered the website on time and were very responsive via email and text. The team even went the extra mile to solve an issue over the weekend.

I was extremely impressed by Pen & Mug's professionalism, ability to see the vision of Locket Events Co. and apply it to the website. From the first meeting, I knew that Pen & Mug was the right team for the job. Their skillsets combined with their extremely personable energy made them a joy to work and collaborate with.

N/A; Literally zero. 10/10 would recommend Pen & Mug every time.

I am the Project Coordinator of Greater Nashville Private Capital Association

The GNPCA’s goal is to facilitate capital connections that unlock investment opportunities so our most innovative entrepreneurs can build successful companies that create jobs and contribute to our region’s growth.

Referral

Referred to me

6-10 Employees

After completing the initial brand identity design and website design scope, Pen & Mug has served as GNPCA's "creative department", completing a wide range of graphic design, website and copywriting work. Some of these deliverables included:

We received prompt and consistent support for all of our needs, which was especially valuable during the complex process of rebranding and changing our company name. Their team is incredibly responsive, often assisting us outside of regular hours to address any website issues that arose. The new graphics and website they delivered were not only professional and visually clean, but also completed in a timely manner. This upgrade played a key role in helping us grow our membership base and generate new revenue streams.

This team is exceptionally responsive, resolving nearly all issues within a day—many times within the hour. They not only answered our questions promptly but also went above and beyond by creating instructional videos to guide us through processes we might need to revisit in the future.

Pen & Mug’s willingness to educate their clients, not just answer questions. It reflects their commitment to each client’s success and their genuine dedication to helping every business thrive.

On a few occasions, certain tasks needed to be requested or followed up on more than once. However, this was understandable given their workload and the higher-priority responsibilities we had given them to manage as well as our changing deadlines -- it was never a major concern or issue for us.

I am the Director of Friends of Radnor Lake

We are a nonprofit organization providing financial and marketing support for the protection of Radnor Lake State Natural Area.

Referral

6-10 Employees

Created a wide array of print and digital marketing communications for our 50th Anniversary campaign, including copywriting and design, development of website landing page, direct mailers, on-trail signage and social media posts.

As the only employee of our organization, I was managing a collection of contractors to help me communicate our brand with the community. It is critical to me that we are communicating accurately, with the right tone, and professionally.

Pen & Mug is great about including deadlines as part of our regular conversations and have delivered what they promised. When I am the person who isn't delivering on time, they check in about how the delay affects the timeline and we discuss needs openly. Even when I am the delay, they work hard to make sure they can deliver what I need.

They are a great design concept team, have good copy writers on staff, are fun to work with, engage with my brand, deliver what they promise and they listen. It's an impressive combination! What is unique about working with Pen & Mug is that it feels like a partnership.

Any time I need something to work a little differently, I communicate with them and we resolve it.

I am the Vice President, Marketing of LASSO

LASSO helps event producers, staffing companies, and crews run more efficient, successful events with our all-in-one event operating system.

Referral

2-5 Employees

Design collateral for print, digital marketing, website, video, events, and social media.

Working with Pen & Mug has really helped us elevate our branding across all platforms. Their designs have brought a cohesive, polished look to everything from our website to our event materials. It’s made a noticeable difference, with both our internal team and customers frequently commenting on the quality!Thanks to this partnership, we’ve seen increased engagement online and pulled off some highly successful, visually impactful campaigns.

Pen & Mug has a great grasp on the management of projects. They are super efficient, delivering on time and with minimal changes. They are flexible and communicative and great to work with.

Pen & Mug immediately felt like part of our internal team. They learned our brand so quickly and everything they design always feels like a bespoke piece engrained in our brand and values and never feels like an afterhtought or a mass production.

No! We love working with them and value them immensely.

I am the Director of Digital Innovation and Technology of Appalachian Voices

Environmental nonprofit that brings people together to protect the land, air and water of Central and Southern Appalachia and advance a just transition to a generative and equitable clean energy economy.

2-5 Employees

Appalachian Voices website was outdated in more ways than one. First of all, the design had not been updated in many years, and was in need of a total refresh. Secondly, the site was hosted on an outdated version of WordPress and MySQL, but due to some proprietary custom code, it was impossible to update those without breaking the website. And thirdly, the custom code meant that the visual editor had to be turned off, requiring the staff to edit HTML each time they needed to add a post or a page. And the website in question was massive - at the start of the project we had over 670 pages and nearly 6,500 posts.

Pen & Mug delivered two completed and beautiful designs for our website, one for our main organization and one for our news publication. Both designs fit our desire to be forward-thinking but also accessible to our rural followers and supporters. They migrated over and designed 335 total pages (after we trimmed out a bunch of old content!), and a final total of over 6,700 posts. They installed Beaver Builder as our visual editor, and trained our 6 Communications team members in how to use it. They created dozens of templated modules within Beaver Builder for us to use to keep our design consistent, from full page layouts to individual row modules.

Austin, Jeremy and Rachel at Pen & Mug were an absolute joy to work with. Rachel did a great job keeping the meetings and project on track, and Jeremy and Austin were very responsive to questions and feedback. The overall project took us longer than expected, but that was due to holdups on our end and not Pen & Mug's, and also due to the massive size of our website and myriad and complicated automations we asked for. 100% satisfied!

I could say so much about Pen & Mug and how easy they were to work with as they went to the mat to bring us the perfect solution to our needs. Their open, collaborative work style, the way our teams meshed to become one cohesive unit working together toward our common goal, their breadth of knowledge and skills, their warm and friendly attitudes that made working on the project much more enjoyable. P&M's combined talent easily matches the offerings of much larger companies, and their genuine appreciation and enthusiasm for their clients shines through. They honestly care about their clients and yearn for the success of their projects. We will 100% be working with them on other projects!

I honestly can't think of anything right now - their work ethic is excellent, their talent is voluminous, and they showed great patience in dealing with OUR scheduling challenges.