Momentum Design Lab

I’m the VP of product management for a healthtech company. We offer a fast, platform-based solution that services electronic billing and remittances, as well as multimodal payments, for both the payer and provider communities.

We have a set of web-based portals that our customers use to manage different activities. We consider them utilities or tools to supplement electronic processing, so they’re mostly for viewing statuses, taking action, and managing exceptions. We hired Momentum Design Lab to develop new designs for our two portals.

Momentum Design Lab’s services were comprehensive. We started with the discovery phase, and they actually divided the project into four different phases. We provided them with user documentation and demos of both portals. We also gave them an overview of the objectives of both portals and a high-level description of the user personas who use them.

We worked with around six teammates from Momentum Design Lab. Our main points of contact were a project manager and a relationship manager. Behind them, there was a whole team of designers and analysts.

We already had a relationship with HTech, Momentum Design Lab's parent company. When we were looking for a UX designer, HTech recommended Momentum Design Lab. Our SVP of engineering interviewed the team and made the decision. We were happy with HTech’s services overall.

We spent around $100,000 to $115,000.

We started working with them in February 2026, and our engagement lasted seven weeks. The project ended in the last week of March 2026.

We didn't have any objective metrics other than meeting the deliverables on time and within the budget. We had internal stakeholder reviews, and they gave us very positive feedback on the design. Momentum Design Lab met our expectations.

They met the timeline and budget. They were very explicit about what we would accomplish each week. The project manager was really good at keeping everyone on task. They also used Basecamp to post all the documentation. It was a really efficient collaboration tool. We didn't have to send hundreds of emails and notes flying back and forth.

They supported us. I was impressed with their turnaround time. At the beginning of the engagement, when we were telling them what we wanted, they conducted interviews to understand our objectives. They were able to translate that into deliverables that were spot-on with our expectations.

No, there weren't any. The tools they used and the communication were spot on. Usually, those are the areas of opportunity, but they did everything really well.

It all starts with the discovery phase, so be very clear about your objectives and what you're ultimately trying to accomplish. Momentum Design Lab did that as part of their own discovery phase. We went into the project not knowing how it would transpire, and they were really good at walking us through the whole process since this was the first UX design project we had had in quite some time.

I’m the CTO of Zintree, a customer experience (CX) automation platform. We provide SaaS services and are currently getting into the agentic AI journey.

We needed help with UX/UI design for a couple of projects.

Momentum Design Lab helped us with UX/UI design for our web-based SaaS product. The team worked on two initiatives. The first one was a conversational AI interface, and the second was a reimagining and redesign of our app, which had been around for a while.

We worked with their VP of business development, a project coordinator, a UX designer, and a lead UX designer.

Momentum Design Lab was acquired by another company, and we had executive-level familiarity with that company.

We spent around $150,000.

The engagement lasted from April–September 2025.

We didn’t have a UX team when we hired Momentum Design Lab, so we had a gap in terms of skills. Their team assisted us with that and expedited the project's delivery. Once we identified the use case and the design, the project took us six months, which was great for an end-to-end delivery. We just released the product, and the customer feedback we received was truly positive — the product and the thought we collectively put together were well-received.

Momentum Design Lab delivered the work on time and on budget, and they were available even after the project ended. We used Basecamp for project management. For communication, we used Slack and had check-ins twice a week or at least once a week.

Momentum Design Lab was very helpful and provided well-rounded feedback.

Consulting firms tend to be generally expensive. I would like Momentum Design Lab’s services to be offered at a lower price point.

Momentum Design Lab can provide very helpful feedback, so be receptive to it. Don’t just approach the project saying you know exactly what you want. As a UX firm, their team brings significant value, so approach the project with an open mind.

I’m the VP of product solutions at Reliance Matrix. We’re an insurance company and third-party administrator for leave, disability, life insurance, and workforce accommodations.

We needed a partner to help us redesign a patented product called Absence Blueprint, a lead planning tool. We were about to embark on a new process with this tool that required a full redesign, so we needed an updated look and feel.

Moment Design Lab helped us redesign our product. We started by providing them with documentation outlining the current state of the tool and what we wanted to solve based on existing client feedback. They took that documentation and incorporated it into their own research and assessment. They also did a deep dive into our competitors in the marketplace to see what they were offering and shared with us how we stacked up against them.

Eisen, their project manager, who's led the project for us on the Momentum side, has been a great resource for us as well, a great partner, and I think that's the way that I would just describe them, is they've been an all-around great partner, whether I was working with John and Jazmin, at the very beginning, whether I worked with Lydia and Eisen on a weekly basis, it was just a really great collaborative team to work with. We also worked with Ben, their creative director

We sent out an RFP to multiple providers, and they were the leaders from the very beginning. The team was responsive, and Jasmine, their account manager, and John, their CEO, were extremely communicative throughout the entire process. They constantly reached out, followed up, and asked additional questions. They were the only team that asked all the right questions.

We spent about $170,000.

We started working with them in April 2025, and they delivered what we needed by the end of June 2025.

We’re still writing the requirements for what we put together with the team, but we look to roll that out in November 2025. We did a check at a convention in July 2025, and the feedback was overwhelmingly positive. We knew we had a good design, and we’re in the process of rolling it out to any new client that comes on the platform. We're looking to back all of our existing clients into this updated look and feel in Q1 of next year.

The team has been very diligent at staying on top of how much we spend and where we are with that. The team has worked very efficiently, and we've come in way under budget and on numerous occasions. So the team stayed on top of that, and we're considerably under budget with the project. They kept us on task and followed up as necessary. They even responded over the weekends and evenings to get everything done before the following meeting. We met every Wednesday and Friday via Zoom.

We had a great working relationship with Moment Design Lab. The team we worked with was great, and we hit it off with them. The project was extremely collaborative, and we came to the calls prepared. We were a great partner in that regard.We would explain things to them, and they would pick up on it very quickly. So I just feel like we had the right people from that team.

No, there aren’t any. They’ve been driving me during this project to almost stand ahead of me with each individual piece and meeting.

Come to the table prepared with ideas and let them know what works and what doesn’t. There are areas of ambiguity sometimes when you’re having these conversations or trying to paint a picture. Do your best to explain it to them. They’re very smart people, and they’ll pick up on it right away. They will present it in a way and with different options that work best because they’re truly experts in this field.

I’m a manager at the IATA International Air Transport Association, a multinational company. We’re present in more than 90 countries and have more than 12,000 employees worldwide. I’m based in the Madrid office.

We needed help with UX/UI design.

Momentum Design Lab helped us with many projects. They were our UX/UI design consultant and strategic partner. Our customer portal was our transactional platform, with more than 300,000 visitors per month. We were working to improve the UX and how users interacted with the platform.

We worked closely with Jonathan, their founder and CEO, and Sam, a senior UX designer.

I joined the company two years ago, and they were one of the vendors we were working with then. One of my colleagues had previously had contact with them.

We worked together from January–December 2024.

In the end, we trusted a lot in the way that they proposed things. There was a before-and-after in every project we counted on them for. We were very happy to count on them for our most important initiatives.

They always met deadlines and stayed on budget. We communicated through emails, Google Meet, and Zoom. They visited us in our Madrid office for a couple of meetings. We had a very close relationship and connection with them.

They were really good. We trusted them a lot. From a strategic point of view, they were amazing.

No, there weren’t any.

No, I didn’t have any advice.

I'm the director of technology at RDIG, which stands for R&D Incentives Group. We are the leading provider of tax credit studies in the US. We provide exceptional support from studying to auditing a company's R&D activities to help them claim the maximum amount of tax credit they have earned by increasing their R&D.

We were modernizing our brand and positioning in the market, so we needed a more modern look and feel for our website, which was designed over 10 years ago.

Momentum Design Lab provided us with website design services. Initially, we talked about wanting to take our brand to the next level. We met with Jazmin, the founder, and she offered a massive project to help us define a new website, our brand, and our personas. However, we needed something rapid and low-cost for this initial engagement.

We worked with Jazmin, Jamie, and Eisen.

We were already partnered with H-Tech, Momentum Design Lab's parent company, for development purposes. H-Tech recommended Momentum Design Lab as a leading design firm.

We spent approximately $17,000.

We worked together from July to August 2025.

Momentum Design Lab kept us about 70% of the budget, which was a nice savings. All our stakeholders were exceptionally pleased with the results. Momentum Design Lab wasn't the first company we engaged for this redesign. Our key stakeholder was displeased with the results we got from our first provider.

Momentum Design Lab met deadlines and delivered before the deadline. Our max budget was $25,000, and I was tasked with keeping it under budget, around $15,000. I just told Eisen that, and he took care of the rest. We hit the budget under $17,000.

Eisen's project management was impressive. However, Jamie's ability to translate a bunch of vibes and feelings from Zoom calls directly into a design was even more impressive. Momentum Design Lab was professional and had the tools to help us describe what was difficult to describe.

No. I could say things can always be cheaper, but the truth is, you get what you pay for.

Know exactly the minimal scope you need at the moment and prepare to work with it. There's no shortage of work a brand can do to improve its outreach and presentation. Momentum Design Lab can do it all.