Momentum Design Lab

I’m the CEO of YumYum LLC, a tech startup. We’re building a web app, a mobile app, and a website to help people find deals and discounts on meals.

Everybody on the team had a background in web development or project management, but we were missing a designer — that was our missing piece. We had everything else covered except for design, so we decided to go to Momentum Design Lab to have them design the website and mobile app.

Momentum Design Lab has designed our responsive website's UI/UX using Figma. Initially, we gave the team a few examples and detailed user personas. The team has also created our brand guidelines; we gave them a color scheme, and they've handled the rest. The team has picked the font, final colors, and layout, and we've tweaked it a bit.

We work with five teammates, including Jazmin (VP, Client Services & Strategy), Elena (Former Delivery Lead), our project manager, two designers, and a director of design. The two designers do the work, and the other three teammates oversee that.

I found them on Clutch. I went through the profiles and picked the ones that had what I needed, such as UI/UX design. I picked 10–15 companies and went through every single one. Momentum Design Lab was number one on Clutch, so we contacted them and another company and then went with Momentum Design Lab.

The initial budget was $70,000, but because of the speed of the project, it came down to $56,000. The final cost should be around $46,000.

We started working together in July 2024. The first leg of the project lasted one month, and the engagement is ongoing.

Everything has been perfect from the start. Momentum Design Lab has been knowledgeable, and the designers and deliverables have been great. The team has delivered excellent mock-ups, and the layouts are nice. Everything has flowed, and there hasn't been a big back-and-forth. On the first run, they gave us two choices. We picked one, told them to put some elements of the other option in the one we chose, and tweaked some colors. Everybody on our team loved it and was in agreement about the design.

The team has delivered the design in under a month, and all deadlines have been met. Everything has been done above what we expected, and the project management has been straightforward. Elena has done a great job setting up and running the meetings, which never run over the allotted time; if a meeting is set up for 10 minutes, it takes 10 minutes, and we're done. Momentum Design Lab uses Basecamp for collaboration and discussion. We also use Slack, email, and Zoom for meetings.

I want to shout out Elena, Lydia (Principal Product UI/UX Designer), and Dimitri (Senior Product Designer).

I like a company that doesn’t try to scam; if they come under budget, they say so. The meetings would be a good example since keeping someone on the phone for an hour is easiest. On our first meeting, we had set up a four-hour meeting and finished in two hours; Momentum Design Lab told us they didn't need anything else. The team is honest and doesn't try to take advantage of us. We had an initial budget, but we've come under budget by almost half because of how quickly they've worked.

I could do with fewer people on the team; I have complete faith in my two designers, so we don't need another designer overseeing them. There have also been a couple of things that we don't need within the process. However, I can't fault them for wanting to follow their usual process or have their usual structure, which has gotten them to the destination and made the design perfect the way it is.

If you know what you want, Momentum Design Lab will accommodate you. If you don’t, the project will cost you more. If you can guide them, they'll work with you and adapt to whatever you need.

I'm the director of product development at Disaster Tech Inc.

We had built a software platform for crisis management, but it didn't have a good UI/UX. Therefore, we hired Momentum Design Lab to assess our vision and what we wanted and create the UI/UX designs so that then our engineers could implement them.

We started our engagement with a discovery session so that Momentum Design Lab could see what we were doing and what we were looking for. Then, their team put together the designs on Figma. Throughout the project, they had meetings with us to go over the different processes and steps needed for the user flow and the features we wanted to add.We also had weekly sessions with Momentum Design Lab to review their work and provide our input as required. Once they were done, they provided us with the designs for our team to implement.

We worked with Suzie (Senior Product Delivery Lead), who worked with us as the project manager, and Dimitri (Product Designer). We also worked with another person, but she left the company later in the project.

Our president has an extensive business network, so he found them through that.

We spent around $218,000.

We worked with Momentum Design Lab from September 2023–June 2024.

We haven't implemented the designs they delivered because our platform's backend isn't entirely in place. However, we knew that from the start. We wanted something that would carry us through for when we had enough engineers to build the rest of the pieces.We were able to take their designs and implement ideas for now so that we could launch our product this year. Momentum Design Lab's designs were a crucial part of our platform. Without them, we wouldn't have a great product for our customers.We've been doing some demos, and some customers are paying for the development work, so we've shown those designs to others. The reviews we've received have been great, demonstrating that Momentum Design Lab delivered great designs.

Suzie was fantastic and kept us on track. Throughout our engagement, we switched the project's terms. Initially, we threw everything in, but halfway through the project, we switched to a model they call "Innovation Lab." With this model, we received 10–20 hours of dedicated time each week, and the work would be done within those hours rather than spending a lot of time each week doing multiple things.Suzie always kept us on track and accurate regarding the assessment for the planning and the number of hours required. Even when we had last-minute priority changes to address our customers' needs, Momentum Design Lab came through and gave us exactly what we needed for those customers.We held our meetings via Microsoft Teams. Having a regular meeting cadence scheduled allowed us to review what they were doing and provide feedback. By the time we had our next follow-up meeting, the requested changes had been incorporated. Then, we would review their work again to make sure it was what we wanted or adjust as necessary. Overall, it was a really good cadence for us.

I would like to give a shout-out to Dimitri — we felt like he was one of our employees. He really took to heart learning and deep-diving into our company's mission and then translated that into great Figma designs.

The quality of Momentum Design Lab's work was outstanding.

Momentum Design Lab's billing department could have been improved. There was a small challenge when they switched billing companies. From the start, I asked to receive bills via email, but the bills didn't always come in when they were supposed to. In some cases, we received notifications of billings overdue when they had been paid.

Spend a lot of time pre-planning to ensure that you know what you're looking for strategically. Momentum Design Lab will help you tactically bring that vision to reality.

I’m the general manager for payments at an education administration company.

We hired Momentum Design Lab to develop a mobile app to replace an existing one because of poor UX design. Our previous platform didn’t give us the capabilities to move forward and build upon the existing app.

We initially had a kickoff call with Momentum Design Lab and had a design workshop afterward. The workshop involved several sessions over a month. We designed the new mobile app’s UX and did a high-level requirements gathering and persona definition. After that, we worked on the use cases and eventually created workflows inside of the app. Once the design phase was completed, we moved on to the development stage. Momentum Design Lab led the process. They worked with us through the design and deliverable reviews. Together, we tested the solution and completed the necessary refinements. Occasionally, challenges arose between what was designed and what was practical, and we worked together to resolve those issues. Finally, their team delivered a working solution, which we tested. They handled the necessary refinements and addressed bugs. From there, they handed off the completed project to us.

The team composition changed over time as we moved the design to the development phase. We worked with around 20 teammates from Momentum Design Lab, including senior designers, a senior project manager, a development lead, and several software engineers. We also collaborated with QA resources and mobile development specialists.

We found Momentum Design Lab through a referral.

We spent around $400,000.

The engagement lasted from November 2023–June 2024.

Our key success metrics were the speed of delivery and conformance with our timeline — Momentum Design Lab met both of these factors. Their adherence to our quality standards was always 95%.

Momentum Design Lab’s adherence to our timeline was 95%, and they 100% met our budget requirements. For tools, they used Basecamp as a platform for communication. We also had meetings through Microsoft Teams. During the development phase, we had regular stand-ups and check-ins with them.

The entire process was great. They were great at soliciting design requirements, understanding them, and developing the product.

The communication was a little off a few times during the development process, but the issues were unlike what we’d have if this were an internal project.

Engaging with Momentum Design Lab requires your commitment. You must have a dedicated team to guide them, and your team should be consistent. Start with a vision of what you want to accomplish — this is crucial. On top of that, changes and errors create a lot of complexity for a project, so you need to avoid them.

I’m the VP of engineering for a SaaS logistics intelligence company.

We hired Momentum Design Lab to fully review our current website's UX used by our customers. We also needed them to develop a more user-friendly design that took into account features such as notifications, alerts, traffic generation, and more.

During the sales process, Momentum Design Lab presented several options on how much they would work with us in terms of engagement. First, they could work with us and create a design, or they could provide internal feedback and create the design. The third option focused more on market analysis and integrating customer input into the design.

I worked with one project manager. Two designers were assigned to a large part of our project, although there was just one designer at the beginning and end stages. These two designers were Lydia (Principal Product UI/UX Designer) and Suzie (Senior Product Delivery Lead).

I looked for companies on Google and interviewed some local firms, but I came across Momentum Design Lab on Clutch. They were among the top-ranked firms on the platform, so they were always on top of our list during the selection process.

We invested around $100,000.

The project lasted from December 2023–April 2024.

We received great internal feedback on the wireframes. Our team showed some prospective customers what our website would look like moving forward, and we received positive feedback, too. Overall, the quality of Momentum Design Lab’s work was great.

We were more concerned about our budget than the timelines. As we tried to organize our thoughts, they slowed the project a little so they wouldn’t burn through hours. In other words, they did a great job of working with our budget and meeting our timeline expectations. They ensured we got the most value we could without burning through our hours. To communicate, we used Slack, email, and Zoom calls multiple times per week.

Lydia and Suzie did a great job for us.

We had a data-intensive dashboard, and Momentum Design Lab successfully condensed it. Rather than having several dozen pages that our customers would need to look at to get information, the platform only had a handful of pages. This made the UX design a lot better; users didn’t have to jump around quite as much as before. Overall, the team did a great job incorporating all our data into a smaller number of pages without overwhelming users.

They were ready to move faster than we were. At that time, we weren’t quite sure what we wanted, so we took our time internally to discuss and organize things. To be fair, I’d already given them this feedback, and they did a great job incorporating it into their work throughout the project.

Have dedicated resources who are ready to work with Momentum Design Lab on a full-time basis.

I'm the CEO and co-founder of a SaaS company.

We hired Momentum Design Lab to build the visual design for the next iteration of our product.

Momentum Design Lab designed the prototype for the next iteration of our product. Initially, we had an onboarding call to meet the team and walk them through our software product vision for which they would design the prototype. Then, they gave us guidance on how to communicate that vision in a format that they could digest and consume. This was a one-day workshop where they built a storyboard based on our pitch and project description, which gave them the foundation for the design work.From there, Momentum Design Lab took our concept and idea and, using their subject matter expertise, provided the visual design of how the app could function and what the UI/UX could be. After the workshop, they came back with a couple of different visual concepts for us to choose which direction we wanted to go. After providing our feedback regarding what we liked about each option, we continued to iterate and create a tailored design.We went back and forth as they progressed, and they showed us the progress until we reached a finished product. This final product was a clickable prototype of our app we could show to prospective customers and investors. The technology used for the designs was Figma.

We worked with three teammates from Momentum Design Lab: Suzie (Senior Product Delivery Lead), Fernando (UI/UX Designer), and Tamer (Senior Product Designer).

One of our investors and advisors had used Momentum Design Lab in the past. When we needed this prototype done, they came highly recommended. Our investor had actually worked with them more than once, which was an endorsement in itself.

We spent between $10,000–$50,000 with them.

We worked together on this project from February–April 2024. However, Momentum Design Labs offers other services where they can help with engineering as well, so there's a good chance we'll continue working with them moving forward.

Momentum Design Lab brought their expertise to design an app with a modern experience, controls, and look and feel. The quality of the UI/UX was fantastic. We'll use this prototype to attract customers and investors, but it's still too early to see results.Still, this design represents the next iteration of our product, so regardless if it helps us attract customers or secure investors, creating it was a necessary step to continue building our software. Therefore, Momentum Design Lab's work was vital for us to deliver on our vision as a company.

Throughout the project, we met frequently to ensure that we stayed on track. They worked very closely with us to make sure the designs were aligned with our product vision because they didn't want to work a lot on the design if it wasn't going the way we wanted.Momentum Design Lab met every deadline and stayed on budget. We never missed our meetings or deadlines, and overall, they were very efficient. As for communication, we had virtual meetings multiple times a week, and we also used Basecamp for project management, which was very helpful to leave comments and share documents.

Suzie, Fernando, and Tamer, they all did a fantastic job.

Momentum Design Lab's professionalism across the overall experience of working with them was impressive.

I can't think of anything they could have improved on.

Document what you already know, do your homework, and show up well-prepared for the engagement.