Infinum

I am the Marketing Director of Association of Plastic Recyclers

We are a nonprofit focused on improving plastic recycling.

Referral

2-5 Employees

Project manager was thorough. Held weekly status meetings, replied to emails quickly. But what was most impactful was that when a couple of issues arose, I had direct access to Sr Mgmt to discuss concerns. They always listened, came up with a plan, and ensured we were supported. Sr Mgmt went above and beyond.

Felt like a small company (high touch, responsive, cared) with big-company resources and talent.

I don't think they've worked with many small, non profits without a web development team. We were mostly marketing folks trying to figure this out and build the website. I think they learned a lot about how to support such a "green" team, and while it wasn't always smooth, they eventually made it right by us. I think it will only be better next time they work with a small and inexperienced team!

I am the Head of Product & Engineering of CurrencyFair

CurrencyFair is a cross-board payments company, enabling customer to send money to 171 countries in 25 currencies.

Referral

2-5 Employees

Mobile iOS and Android app development. Project objectives include:

Since launching our mobile apps:

All items are delivered in line with our expectations. There are rarely (if ever) surprises on delays, and this is testament to the proactive project management and transparancy which we have in our relationship. Infinum have been incredibly flexible to our needs over the past 10 years.

We've partnered with this team for over 10 years, and they've consistently been an outstanding extension of our Product and Engineering group. The quality of their Android and iOS engineers has been excellent throughout our partnership. Their engineers are highly skilled, dependable, and integrate seamlessly into our team. The quality of their work has remained consistently high, helping us deliver reliable, high-quality iOS and Android apps for our customers. One of the standout aspects of the relationship has been the exceptional and consistent support from our relationship manager, Katarina. She is always responsive, solutions-focused, and genuinely invested in our success. Whether it's helping us find the right talent, resolving challenges quickly, or adapting to budget challenges and shifts in priorities, Katarina has been an invaluable partner for us and for me personally. As with many businesses, we've had to navigate budget constraints over the past few years. Infinum’s flexibility and willingness to work with us to adjust our engagement while maintaining a high standard of delivery has been greatly appreciated. Their collaborative approach has allowed us to continue delivering value to our customers despite changing circumstances. I would highly recommend them to any organisation looking for a trusted, long-term engineering partner that combines exceptional technical talent with outstanding project management and support.

I genuinely can't think of anything which they can improve on. They have support every single requirement and all feedback is taken onboard immediately.

I am the Product Owner for Mobile App of an insurance company

Our company in Croatia offers a broad portfolio of life and non-life insurance products, helping individuals and businesses protect what matters most.

Other

6-10 Employees

Scope of Work: Design, development, and implementation of a new mobile application consisting of multiple functional modules, providing customers with a modern digital self-service platform and establishing a scalable foundation for future enhancements and continuous development. Key Deliverables: Development of a new mobile application for iOS and Android platforms Implementation of core business and customer-facing modules Integration with internal systems and digital services Modern UX/UI design and optimized customer journeys Secure and scalable architecture supporting future functionality expansion Testing, deployment, and production launch of the application Expected Outcome: A fully operational mobile application that improves customer experience, increases digital adoption, and provides a sustainable platform for future digital development.

Successful launch of the new mobile application on iOS and Android platforms.Delivery of all planned core modules within the agreed scope. Increased number of active mobile users and digital interactions. Improved customer experience through simplified and optimized customer journeys. Reduced reliance on traditional service channels by enabling self-service capabilities. Establishment of a scalable architecture that supports future development and expansion of functionalities.

Project Management: The project was managed in a structured and collaborative manner, with regular alignment sessions, transparent communication, and proactive risk management throughout the project lifecycle. Delivery Performance: Key project milestones and deliverables were delivered according to the agreed timeline, with effective coordination across all involved stakeholders. Responsiveness to Needs: The project team demonstrated flexibility and responsiveness to evolving business requirements, proactively addressing challenges and adapting priorities when needed. Communication was timely, and stakeholder feedback was incorporated efficiently into the delivery process.

Virtual Meeting

What impressed us most was the company's high level of organization, professionalism, and structured approach to project delivery. The team demonstrated strong ownership and accountability, with clear communication, well-defined processes, and proactive collaboration throughout the project. They responded efficiently to challenges and changing requirements while maintaining focus on agreed objectives. Most importantly, all key deliverables were successfully completed as planned, reflecting their commitment to quality, reliability, and customer satisfaction. We highly recommend them to any organization looking for a trusted partner capable of delivering complex solutions for large corporate clients with high quality, professionalism, and reliability.

At this stage, we do not see any significant areas for improvement. Infinum consistently demonstrated a high level of professionalism, organization, and commitment throughout the project. Their structured approach, responsiveness, and ability to deliver on commitments set a strong example of project execution. In fact, we believe other companies could learn from their way of working, stakeholder management, communication, and overall dedication to delivering quality results on time and within scope.

I’m the head of section at Hrvatski Telekom, a leading Croatian telecommunications company. We provide mobile and fixed telephony, internet, TV, data, and ICT services to residential and business customers.

We needed to develop a mobile app for the mass market that provided the best customer experience.

Infinum has designed and developed our mobile app. The team has been responsible for creating the customer journey, user personas, design, prototype, prototype testing on the market, MVP development, and SLA.

We’ve worked with 10 teammates from Infinum.

Someone referred Infinum to me. I chose them over other options because they had high ratings, were close to my geographic location, and had a great culture fit.

We started working with Infinum in September 2023, and our engagement is ongoing.

Infinum has delivered the app's design and prototype, and we've had regular steering committee meetings. The team has also delivered the app's MVP. We've received positive user feedback, and the app has improved our customer experience. One user said, "The app looks fantastic." We're still measuring the app's success, so it's too early to share quantitative results.

Infinum's project management is very professional. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

Infinum's professional approach and ability to see the bigger picture are impressive.

I don't think there's anything they can improve on.

I am the Chief Information Officer of a gaming company

Our company is the largest organizer of classic games of chance in Slovenia.

15-20

Refreshed UI and UX of the main flows in the mobile app feature and UI design documentation

- Time – if the work is done on schedule- Quality – number of errors during testing and after launch- Match with the plan – if the solution fits the original requirements- Communication – how well we work and talk with the team- Ideas for improvement – what we can do better next time

Of course, in larger projects, things don’t always go according to the original plan. In such cases, flexibility and understanding are very important. The project teams on Infinum’s side have changed over time. What matters is that we found a common language and take timely action when a project is not going as expected.

We have been working with Infinum since 2016. To ensure successful cooperation, they first had to understand the specifics of our industry – operating lottery games of chance. They have shown good organization and professionalism. Project planning is done together with our internal team. Over the years, we have built a business relationship based on mutual respect and excellent collaboration.

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