Xmartlabs

I am the President & CEO of an insurance company

Our company provides a number of professional services, including Third Party Administration for health plans.

Referral

Referred to me

2-5 Employees

Development of a tool via API to assist with TPA services, as well as helping with QA auditing of data post software conversion.

This project, once complete, will reduce the time needed for one of our primary processes from 90 - 180 minutes down to less than 15 minutes. The QA auditing also took an insurmountable amount of manual checking into an automated process with increased reliability over a short time.

Very attentive and reliable - continually checking for alignment. We did go over our timeline slightly but this was not due to Xmartlabs - we needed to shift priorities to focus on one aspect over another but this was done with intention and conversation around it, which is very different from my experiences with other tech firms.

Their customer service is impressive. They are able to communicate complicated technology concepts in a way that non-tech people can understand what is being discussed, and they continually align on goals, timelines, pricing and ask for feedback about how they can do better. What a refreshing perspective!

No. These guys are great.

I’m the Head of Engineering at Austin-based financial services company that provides full-service tax solutions. We help clients minimize their income and property tax liabilities while also donating a portion of our profits to charity and serving the community. I contribute cod, work with product stakeholders on roadmap and requirements, and guide the day-to-day work of the team in partnership with the XmartLabs project manager. The XmartLabs team encompasses the entirely of our software engineering and development resources.

At the start, our main goal was to improve the technology support of our business. We relied on an internal tool and a client-facing portal for our property tax business, but both were struggling to be reliable and meet the needs of our customers & staff members. Additionally, we had a lengthy backlog of desired features that had been waiting to be implemented.

Xmartlabs is responsible for our two main applications. For our internal tool, the main improvements have been around its reliability. Its performance was subpar and needed attention. The team has also expanded the capabilities for one county that we work in making our processes more efficient. Following that, we’ve expanded the tool’s usage into a new county with a different dataset, which has required data analysis, processing, and new code to make the data work with the existing feature set.For our customer-facing tool, we’ve improved the security of the application, migrated to a new payment provider, expanded the payment options for customers, and worked to improve every administrative aspect of the application. Earlier this year, the team also implemented an entirely new customer registration flow that improves the user experience and gathers more data on how we can continue to evolve that experience.

We work with five full-time teammates and three part-time teammates from Xmartlabs.

I found Xmartlabs through a referral from a contact at another fractional project I work on. The strong recommendations from the references were a big factor in our decision. Both individuals described working with Xmartlabs for years across several projects and companies. The reliability, longevity, and continued trust they shared in the Xmartlabs team were key things I was looking for in a nearshore partner. I was also highly interested in a partner that was close to US time zones, cost-effective, and had a large enough bench to get started quickly.

We started working together in February 2024, and the engagement is ongoing.

We’ve increased the rate of payments from customers, bringing more revenue to the business. Many customers have opted for the new ACH payment method, which has reduced costs for customers and the business. Approximately 60% of customers have opted for the ACH payment method, saving customers and the company $27,000 in credit card fees in 2024. We’ve also seen improvements in turnaround times in communication and response to production issues. Problems that often wouldn’t get a response for 24 hours and a fix in 48–72 hours now get responses within 60–90 minutes and often a resolution on the same business day.

Generally, they deliver on time and go above and beyond to do so. Any challenges we’ve had with delivery have mostly been attributed to unknowns with the project and codebase. We primarily communicate via Slack and email, with the team running daily video stand-ups that I also attend.

The level of communication and investment in the project has been impressive. Every team member speaks up with questions about the work, raises challenges they’re facing that could cause delays or shifts from the original plan, and is excellent at communicating directly with non-technical stakeholders. The team strives to produce the highest quality of work possible while keeping the business needs and timelines in mind. They often proactively bring iterative plans to the table to keep things improving on the technology and business sides.

Any feedback provided on concerns with a team member’s work has been addressed quickly with visible, positive results. The team turnover has been a minimal, expected level for typical technology workers.

I’m an executive at Zaro Data, a technical engineering company that builds solutions for other companies.

We needed help with custom software development for our clients.

Xmartlabs has been helping us build a full stack application for one of our clients. We’ve initially evaluated what the project would need and done a rough scoping of the project, including its main deliverables and estimates. We’ve signed an SOW and started working with them.

We work with a project manager, a designer, and two full stack engineers.

I knew Xmartlabs’ CEO from business school. For this project, I received multiple quotes for execution from different potential providers, including Xmartlabs. I respected their ability to provide a transparent cost and timeline, so we chose them.

We’ve spent around $100,000.

The engagement started in October 2024, and it’s ongoing.

We’ve hit our monthly delivery goals for the entire year, so we’ve had a 100% on-time sprint delivery. Moreover, the tools that Xmartlabs has created have allowed our client’s staff to save about 50% of their people’s hours on operational processes. Overall, their work quality has exceeded our expectations.

We set high-level goals, and I build out a month-based timeline. Xmartlabs then translates that into epics inside of Jira, which roll up to the month. From there, they set sprint goals and create tickets with individual stories. We use Slack and Notion for communication and project management. We also use Google Drive and Microsoft Office products. The team uses various tools, including Cursor, Figma, and Android Cloud Code.

Xmartlabs’ design work is superb for their price point, which is pretty incredible. Their work helps drive value throughout all our other services. They’re a great engineering firm with a ton of experience in user-centered design and fast iterative coding. They have a great set of designers who are super familiar with modern practices.

The biggest problem we’ve had is that they’re in demand. When I want to expand the team, I can’t do it immediately because most of their staff are busy.

Xmartlabs is a great company to work with, especially if you want fully integrated software deliverables.

I'm the CTO of a technology company that sells hardware products.

We needed help with the design and development of a backend and mobile app to support our hardware.

Xmartlabs provided the ideal flexibility in staff augmentation services. We were able to start with a larger team to design the system and then integrate a smaller team into our engineering workflow for development and maintenance. We started with a standard quoting process, but with Xmartlab's guidance were able to break up the quote into periods that required more-staffing and experience versus periods of lower staffing needs.

We started with 6–8 team members, and now we work with 3–4 people, including a backend engineer, a mobile app developer, and a project manager.

We found Xmartlabs through a recommendation.

We've spent over $250,000.

The main project took place from July 2022–July 2025. We have an ongoing maintenance contract with Xmartlabs.

The app was successfully launched about 1 year ago, and has around several thousand active users. That number might not sound like a lot, but for our company, the app supports the hardware and does not operate alone. Xmartlabs has done a great job. The quality of their work meets our expectations.

Communication with Xmartlabs was easy, and they delivered on time and within budget. Our engagement evolved over a 3-year period. We started with well-defined deliverables, but transitioned to a time and materials contract to better integrate their team with ours and develop features that spanned server-app-hardware. We used Jira to keep track of our engineering efforts and Slack for daily communication.

Xmartlabs' engineers are fantastic. They didn't just do the work they were told, they provided meaningful and thoughtful suggestions that shaped our product. The engineers that we worked with were also supported by a larger team internal to Xmartlabs, which thanks to their internal reviews, also provided excellent suggestions. We didn't have in-house engineering talent to do the work and appreciated the ability to scale the engineering resources as needed, but also retain the expertise of many. We're very happy with their work.

I can't think of anything they can improve on.

Xmartlabs is smart, and their work is excellent. I recommend working with them because they're cost-effective. Additionally, being in a similar time zone has been incredibly helpful.

I'm a principal at a data analytics and strategic consulting firm.

We needed to test the validity of a product idea, build a prototype, and conduct market research.

Xmartlabs carried out a product discovery phase for a data-driven MVP aimed at improving member engagement metrics within the client’s organization. They documented interviews and testing results and provided evidence and data from continuous testing points.

We worked with three teammates from Xmartlabs.

We found Xmartlabs through a referral. We chose them over other options because of their alignment with the principles of agile product development.

We worked with Xmartlabs from August 2024–February 2025.

Xmartlabs delivered working prototypes, backend infrastructure, survey results, focus group series, and slide deck support. The working prototypes allowed us to communicate product ideas to the client and test value propositions to end users. Customers said the design was excellent, and end users appreciated the intuitive interfaces that allowed them to consider the value proposition.

Xmartlabs had exceptional project management. They always delivered on time and met our needs. We had twice-weekly standup meetings.

We were impressed with Xmartlabs' great communication, quick and quality work, terrific design, and ability to understand our business goals and partner well.

No, there weren't any.

Communicate your goals clearly, and Xmartlabs will help you achieve them.