UBlac

Owner at a retail business.

We needed help transforming our website to a more modern, faster, and better backend/frontend site while keeping aligned with the guidelines set for the brands we represent.

UBlac has been working on our entire website, which is quite big and has had several backend challenges "E-Commerce for some brands and only display for others" they resolved it in a great manner. Most importantly, they’ve managed the two languages of the site: English and Arabic. Helped us custom build a CRM that meets our complicated requests and most importantly they still help us improve it.

We’ve worked with 2–5 teammates from UBlac.

Someone referred UBlac to us, and we chose them because their company values aligned with ours.

We started working with UBlac around 2020, and our engagement is ongoing.

The brands we represent are extremely satisfied with our site. UBlac has delivered perfect SEO and is always working on improving it. The site speed, page load, and engagement are all up to our expectations.

UBlac’s project management is great; they deliver on time. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

UBlac is extremely responsive; they never put us on hold. They’re also creative; they’ve done full branding for us, and our current logo is designed by them.Moreover, UBlac gives the best advice, when we aim for a certain direction they always lead us to the right way, fast and effective.

Not much: For the past five years, we have been working with them, and we never had a single thing to complain about. They are always working on improving, and with their improvement, we always get more value for the money paid. They always adapt new technologies and use it in a very well manner that helps them and, of course, us to move forward.

I am the CEO of Cleeng

Cleeng unifies the entire subscriber experience across web and mobile apps from a single platform

Referral

2-5 Employees

UBLAC led a full brand refresh that included:

We saw a 40% increase in engagement on branded content and a 25% boost in conversion on our website within the first three months post-launch. Internally, adoption of the new brand across departments was smooth, and we gained more confidence in how we presented ourselves at industry events and to potential partners.

UBLAC was organized, communicative, and highly collaborative. They hit all major milestones and were flexible when we needed extra iterations. Their ability to synthesize feedback and translate it into actionable changes was impressive.

Their strategic thinking. UBLAC didn’t just create a brand—they told a story. They positioned Cleeng as not only a tech provider but a trusted partner for media companies navigating a changing digital landscape.

A more extensive workshop with our international teams at the start of the process would have provided broader input, but overall, UBLAC exceeded our expectations.

I am the Managing Editor of The Literary Encyclopedia

We stream niche entertainment content to a global audiencexc

Online Search

2-5 Employees

UBlac’s approach was refreshingly thorough and thoughtful. They began by asking questions that even we hadn’t fully articulated—about our brand’s voice, our mission, and the type of emotional impact we wanted to have on our audience. They conducted a multi-layered audit of our existing social platforms, analyzed the types of content we were publishing, and even interviewed some of our editorial team to understand our internal workflows and aspirations.

While we didn’t go into the project seeking specific numbers, the transformation in engagement was evident. Our posts began to generate more thoughtful comments, and our direct messages were filled with genuine queries about our content and subscriptions. More importantly, our content was being shared—by teachers, book clubs, and even literary influencers who discovered us through campaigns managed by UBlac.

UBlac was a dream to work with. They delivered content consistently, never missing deadlines—even during periods when we had internal delays in approvals. Their team was proactive in following up, asking clarifying questions when needed, and never made us feel like we were just another task on a list. When we requested last-minute changes to promote a surprise event (a Q&A session with a prominent literary scholar), they pivoted within hours and delivered a stunning visual and post that drew hundreds of viewers.

What truly stood out about UBlac was their ability to translate the soul of literature into digital experiences. Social media often feels ephemeral, but UBlac found a way to make our content feel lasting. They struck a beautiful balance between academic depth and emotional accessibility. Our audience didn’t just scroll through—they paused, read, and responded. That kind of emotional engagement is incredibly rare, especially in a world saturated with flashy but forgettable content.

If there’s anything we’d suggest for improvement, it might be the addition of quarterly creative brainstorming sessions. UBlac brought fresh ideas regularly, but having set times dedicated solely to blue-sky thinking could open doors for even bolder campaign directions. We mentioned this during one of our wrap-up meetings, and they were already enthusiastic about implementing it.

I am the Co-Founder of By the Pixel, LLC

We design and develop leading-edge digital solutions while maintaining a strong focus on our clients' unique needs and goals.

2-5 Employees

UBlac’s approach was both methodical and creative. They began with a deep-dive brand discovery process that included stakeholder interviews, brand positioning workshops, and a thorough audit of our existing materials. It was clear from the start that this wasn’t a “surface-level” rebrand. They got into the weeds with us—understanding our workflow, our clients, our voice, even our quirks.

The new brand resonated immediately. Internally, our team had a renewed sense of purpose—especially during onboarding and client kickoff calls where the messaging now felt concise and powerful. Externally, the rebrand sparked a noticeable increase in client inquiries that referenced our “polished” or “professional” presentation. It’s difficult to quantify the shift in perception, but we could feel it in conversations, in the types of clients we attracted, and in the pride our team had when sharing branded materials.

Project management was smooth throughout. UBlac set clear milestones and consistently delivered on time. Communication was proactive and responsive—they never left us wondering where things stood. Even when we had last-minute changes or needed additional use-case guidance, they responded with flexibility and clarity.

What truly stood out about UBlac was their ability to listen. They never imposed a vision on us—they pulled ours out from under the surface and elevated it. Their ability to translate strategy into design was seamless, and the final product felt uniquely ours. They didn’t just make us look better—they helped us feel like the company we had become.

No, whenever we reached out with questions, UBlac was always available and eager to help.

I’m the marketing and customer care manager for Vtel, an internet service provider (ISP) company. We provide internet connection through fiberoptics.

As the new marketing manager, I needed to develop a good brand and a strong identity for the company. We had very weak branding and were not positioned elegantly. It didn’t represent the segment in a good way, so I turned to Ublac Agency to help us reshape our identity.

Ublac Agency changed our brand identity and helped us with digital marketing. We discussed the company’s segment and target audience, and they proposed two possible brand identities that we could go with. When we finally agreed on one concept, the team produced a logo with samples of how it would look like printed on different media.

We tried two different branding and digital marketing agencies before UBlac Agency called us. I met with them and liked how they worked. From that first meeting, I knew they were going to be right people for the job. They did branding like a science. I loved their approach and I loved that they understood what I was looking for. They were the only agency that I asked for a second interview with our general manager.

We paid $5,000 for the branding, and we’re currently investing $20,000 per year for digital marketing.

We started working together in July 2017 and our partnership is ongoing.

Ublac Agency produced a very elegant logo for us. It told the exact story that we wanted to show to our audience. It affected how we were perceived and positioned in the corporate market and earned us a lot of good feedback from our board of directors. We’re all in love with our new brand.

The team never missed a deadline. If they needed to postpone something, they provided a new deadline and committed to delivering on that date.

Ublac Agency was able to shift from being a vendor to being a consultant, which was the value behind the money we paid them. Our new general manager initially questioned why we were paying them so much, but changed his opinions once he saw the outcome of their work.

No, I’m really satisfied with their work. They deserve to have more customers because they have so much potential.

Don’t hesitate to work with Ublac Agency because here’s value in partnering with them. People love to change their digital marketing agency every 2–3 years because they need more ideas and creativity, but that won’t be necessary with this team. They’re good at everything.