ThompsonStenning

I am the Communications and Development Manager of a family support nonprofit.

Our organization strengthens relationships between children and families and between families and their communities.

2-5 Employees

They were to create a new website for us because ours was old, slow, and very bogged down. After we loved the new website so much we also asked them to create a microsite for one of the services we offer with a slight rebrand. They did all our branding, and web development. They have also helped with support whenever issues arise as well.

The amount of new visitors we were getting on the website, increased form submissions, increased readability, increased speed, better google rankings, etc.

They are extremely efficient and well organized.

Just the overall understanding and vibe of things. They never questioned any of our requests and never made them feel silly or small. They treated everything equally important which was a great feeling, and never made us feel dumb for being inexperienced.

no!

I am the Director of Stacey Barr Pty Ltd

Provide training and facilitation solutions to help leaders execute strategy and transform organisational performance through evidence-based management.

2-5 Employees

The scope of this project was to bring all the PuMP products together under a single brand look & feel, and a single website so that:

Result 1: Because it’s all in one place, and more professionally designed, the PuMP business is easier to manage.

Sheldon and Sarah were always on time with meeting both planned task timelines. But they both were also very responsive to ad hoc or unforseen tasks, over and above the planned tasks. I know how busy they are with many client projects, and yet they still treated me like I was their only client.

Sarah & Sheldon have a very organized and professional approach to working with clients. But even more impressive is how quickly they could both tune into what I was trying to create, and come back to me with options that were very easy to choose from. They feel like an extension of my own company's team and culture.

The only *tiny* thing I can think of, amidst all the tasks in this huge project, is that we both probably overlooked a small step in logo image final production: before finalising the logo files, we could have tested them in more of the documents and locations I would be using them, to ensure they were "plug and play" and not needing any trimming.

I am the Communications Coordinator of North Dakota Domestic & Sexual Violence Coalition (NDDSVC)

The North Dakota Domestic & Sexual Violence Coalition (NDDSVC) supports and serves as a unified voice for 19 domestic violence/sexual assault (DV/SA) victim advocacy centers across North Dakota.

Referral

ThompsonStenning assisted us in renaming our organization and refreshing our branding. They provided information, guided worksheets, and consulted with us on options for our new name. They created several logo concepts for us and refined those concepts to meet our needs. Once we chose our final logo, ThompsonStenning then delivered us a complete brand package with logo variants, brand guidelines, brand fonts, a color palette, and branded collateral.

With our new name, we now get less questions about what our name means, who we are, and what we do.

The project was managed through Asana, email, and Zoom calls.

I greatly appreciate that they create things with the end user in mind. There were several occasions where Sheldon and Sarah took extra steps to make the deliverables easy for us to use, even if it may have been an inconvenience on their end or it required taking a few extra steps to get there. They also respectfully let us know when things we asked for didn't necessarily follow website best practices or would create future headaches for us. They were focused on making their clients happy, but they are not just "yes men". They are consultants that guide you with their experience and expertise.

There were a few times where I thought communication could have been better, but nothing major.

I am the communications manager at the Continental Divide Trail Coalition, the small environmental nonprofit seeking to complete, promote, and protect the 3,100-mile Continental Divide National Scenic Trail.

After 10 years of poorly-planned growth, our website had become nigh-unusable, frequently crashing, unrepresentative of our brand standards, and generally a tangled knot that was hard to navigate. We were looking for an update to our web design in line with current branding, but with a good deal of help in project management and future planning, as our nonprofit is not large enough to support a long

We reviewed over 30 different RFPs from contractors when deciding on this project. We had a tight budget, but also wanted to make sure that the resulting project could stand the test of time by being of a contemporary but timeless aesthetic with easy upkeep. ThompsonStenning's clean, fresh, and personable aesthetic caught our eye first, but they distinguished themselves with a clear focus on user experience during the interview stage of our process.

After a series of initial discussions, ThompsonStenning offered us an untangled and simplified version of our previously awful site map. From there, our project was punctuated with a series of emails and Zoom calls to ensure that our desired functionality for each page was being planned for.

We worked at times with both co-founders, but primarily communicated with Sheldon Stenning.

For an important start, this was the first kickoff to our End of Year fundraising campaign in recent memory during which the site did not crash! That alone was a huge help for getting ready for end of year. We've also had multiple major donors express their enjoyment of the new experience, and folks in rural/low-cell phone coverage areas have been able to view the updated mobile experience more easily, which was important to us.

ThompsonStenning's members were both very responsive via email and reachable by Zoom for those moments in which we needed to talk through more complex ideas or concerns.

ThompsonStenning had a complete focus on updating user experience, which was a great help from getting us out of our ostrich-in-the-sand "this is how we've always done it!" mentality. They creatively brainstormed ways for us to best showcase existing content and provide resources for our users, such as a searchable database of suggested hikes, which we'd never considered, and vastly simplifying our volunteer registration.

A touch more guidance on project management would've helped our small team "sell" the process in-house, but overall, we were extremely pleased with workflow, communication, and the end product.

I am the Communications Officer here at the Goulbourn Museum. We are a local Museum dedicated to the preservation and dissemination of the history of our area.

Our website was quite old and beginning to lose functionality. We contracted ThompsonStenning to assist us with a complete overhaul to both increase its functionality and the aesthetic appeal.

After considering a number of options, the team at ThompsonStenning was determined to be the best fit- they are an absolute delight to work with. We were impressed with the quality of their work going into the project, as well as their ability to help us realize our overall vision.

The project was essentially the complete redesign of our website from the ground up. After collaborating and expressing our desired functionalities and outcomes, the team at ThomsponStenning provided us with mockups and wireframes so we could collaboratively move forward. They then created the website and assisted us with its population.

Throughout the project our points of contact were: Sarah - Co-Founder and Art Director Sheldon - Co-Founder and Digital Director We can't express enough what a delight it was to work with them!

The new website has a modern and clean feel to it, while enormously increasing the ease of navigation and functionality.

We were enormously impressed with the level of collaboration and coordination between our team and theirs. Sarah and Sheldon are extremely capable and always willing to provide assistance.

We were most impressed with ThompsonStennings' ability to understand what we were requesting and make it a reality! As a small museum, our level of technical inclination isn't always the highest, but Sarah and Sheldon were always willing to listen and collaborate.

If it's not broken don't fix it! We we're extremely happy every step of the way.