Superco

I am the Senior Ecom Manager of Cannaray

Premium CBD, Wellness Gummies and CBD body products

LinkedIn and an agency referral

2-5 Employees

Migrate our headless site on to a native Shopify site. Ensuring the look and feel was maintained but allowing is to easily add new functionality with launch including subscriptions and a search bar. Once launched, developing a strong roadmap to optimise UX. Offer guidance and support along the way with a dedicated point of contact.

Project management was very hands on, communication was strong and we could easily reach the team through various channels. The response was quick and things were actioned quickly. We ran ahead of time throughout the project and were able to make changes without difficulty.

The team - all very responsive and experts in their fields. Even the founders, Tom and Tom, who I am sure are very busy, would get invovled if needed. Helpful, friendly and informative in their approach. Especially our account manager, Lisa, who always helps or connects me with the right team member when needed.

No

I am the director

Manufacturer and retailer of bespoke furniture

Referral

2-5 Employees

Creating a bespoke website tailored to our specific requirements.

in the second month of the website going live we saw a huge increase in online sales, which we were not expecting as we due to high ticket nature of our products, they are a considered product. Since, we have seen an overall increase in sales, and visitors are far more engaged on the website for a far longer time. We have also reached and appealed to a new demographic that with our old website was unattainable.

They overdelivered in every aspect. Their attention to detail was outstanding, and this is exactly what we needed as the nature of our business needed bespoke solutions tailored exactly for our goals. If a problem came up our end we received an immediate response and solution.

From the very beginning we could tell they would be a good fit. They asked so much about us, and made it their goal to get across our personality as a business through our website. 6 of their team even came for the day visiting our showroom, meeting our team and getting to know us. We then discussed what our main objectives were and how our current website didn't reflect us as a brand and why. From there they put together two different plans for us to choose from, critique and alter to best reflect our goals. We arrived with a website that ticks all the boxes and more.

None that I can think of.

I am the Project Lead of REGEN OPTICS

New gaming eyewear brand.

To build a fully functioning ecommerce site for the launch of a new brand

Referral

2-5 Employees

Regen is a new Direct-To-Consumer gaming eyewear brand from INSPECS Group. The brand will be looking to launch in Q1 / early Q2. Regen is looking to design & build a site to launch their product range in the UK first, with international stores to follow.

Yes, the project timeline was extended slightly due to a couple of change requests that arose as both the site + the brand were developed and some unavoidable issues which are typical in any new brand launch. However, we were able to deliver the site on time for the shareholders, which was our aim.

The level of account management that was provided was very impressive, particularly when we aren't what you would class as a big client (yet). We had several calls in which the whole team were involved, which gave us confidence that we were as important as a much larger client, something we didn't feel when speaking with other agencies in the scoping stage.

A change in personnel did mean that communication was hampered slightly during the project + some conversations we had had previously were not passed on but this was rectified pretty swiftly and superco did all they could to ensure that our project remained on time and to a very high standard.

I am the Founder

Our company is an edit of targeted sleep, rest and recovery solutions that harness the power of plants.

Referral

2-5 Employees

Weekly updates from Sam (our phenomenal account Manager). Delighted with the outcome and the user journey on our new website

Very efficient. Communicated with clarity at all times and always delivered beyond our expectations. Was always kept in the loop with the work being carried out and delivery dates. Sam was an outstanding account manager. She often went out of her way to help us and explain things in more detail even on her day off or out of hours.

Virtual Meeting

I was very impressed with Sam our Account Manager. At first I felt a little out of sorts as everything was done on Figma and online meetings. We were unable to schedule a face to face meeting. It took a short time for me to understand how Superco worked with regards to completing tasks. Once understood, the process was simple and logical. Sam kept me going throughout the project. My lack of technical know how at times drove me mad (I am sure it drove her mad but she never let on)! She was calm, collected and thoughtful. Upon occasion, she talked me through the same areas about 10 times until I fully understood - this was the uploading info onto Shopify. There were times when I was literally losing the will to live with the technical aspects but Sam was always a huge support. At the end of the project, we were able to upload info, change images and literally do anything on Shopify. No more hard coding! I am now a Shopify Plus expert!

No, I'm very happy. Keep Sam!

I’m the director of Richard Allan London, a design company established in 1962. Richard Allen was a silk scarf designer in the 60s and 70s when silk scarves were the fashion. He was known worldwide in top shops like Harrods, Selfridges, Bergdorf, and Saks. Moreover, he was known for his designs with bold colors and abstract patterns.

We wanted somebody to take on our e-commerce business, such as newsletters and sales pushes.

Superco has written emails for us. They achieve our voice and brand look, which is absolutely crucial.

We work with three teammates but mainly talk with Tom (Co-Founder).

We had a good experience with them the first time. They already knew our website and were clever at reading our needs. We initially found them through an advertisement on a site I followed. It was perfect timing because the website design had become outdated.

We began working with them in January 2024, and it’s ongoing.

Superco has raised our profile, and the emails are beautiful. Moreover, Superco achieves what they set out to do. We’re very proud of the emails going out; they help our website and draw more people in.

They’re accommodating about budgeting and telling us what we need to do. Superco is honest and helpful; they analyze our needs and work through a timely program within budget.

Superco has new ideas and is very professional and experienced in their field, so we trust them. Their customer service is excellent; they’ve been so good to us.

No, they’re absolutely fantastic. They’re very inspirational and enthusiastic.

Don’t hesitate to talk to them because they’re very honest. They see the customer for what they need rather than putting a formula on each company; Superco analyzes the company and takes it case by case to get it right for you.