Major Tom

We are a large Canadian insurance organization providing insurance brokerage , and I oversee website development and technical delivery for our digital platforms.

We needed support for our long-term digital growth by delivering secure, scalable, and high-performing digital platforms aligned with our business objectives.

Major Tom provides digital strategy support, ongoing website and platform development, performance and security optimization, platform maintenance, and the delivery of new features and components designed to support growth and improve UX. The team has delivered modular, scalable site components that improve how we present coverage, claims, and key service information while maintaining enterprise-level performance and security standards.

We work with 2–5 teammates from Major Tom.

We chose them because they were close to our geographic location, their pricing fit our budget, and their company values aligned with ours.

We started working together in 2021, and the engagement is ongoing.

We’ve achieved sustained high uptime, measurable performance improvements, enhanced security, and a platform built to scale with future initiatives. Our platform uptime has consistently remained around 99.9%, with noticeable improvements in site performance and load times following optimization efforts. Our security posture has been strengthened through regular updates, proactive monitoring, and adherence to enterprise-level best practices, resulting in improved stability and reduced operational risk.Overall, these improvements have resulted in a more stable and reliable digital experience, reducing operational interruptions and enabling our teams to focus on higher-value work rather than reactive support.

Major Tom’s project management is structured, transparent, and dependable. Deliverables are consistently on time, communication is clear, and the team is highly responsive to both planned work and urgent needs. We communicate via virtual meetings, emails, and messaging apps.

Major Tom’s ability to operate as a true strategic partner by combining enterprise-level technical expertise with reliability, responsiveness, and long-term thinking is impressive.

Their deep understanding of enterprise-scale digital needs and their focus on long-term value rather than short-term project delivery is great.

Vancouver, British Columbia

I am the Senior Director - Marketing of Westland Insurance

Westland Insurance is a large, Canadian-owned independent insurance brokerage, founded in BC in 1980, that provides personal, business, farm, and employee benefits insurance across Canada.

SOLUTION

Online Search

High ratings

6-10 Employees

Launch of new brand. Development and sustainment of website, including many enhancements.

They have provided strong support across design, development, and ongoing optimization.On the technical side, Major Tom is proactive with security, quick to resolve urgent issues, and has helped us maintain approximately 99.98 percent uptime. Their custom components have significantly improved how we present coverage and claims information to clients.

Their project management software enables seamless collaboration and transparency, ensuring projects move efficiently from concept to launch. Anna has been an exceptional account manager. She is responsive, strategic, and reliable.

Virtual Meeting

Project mamnagement and expertise across all branding, design, website design, and development.

I am the Global Digital Marketing Manager of Original Buff, S.A.

Head and Neckwear Accessory manyfacturing

2-5 Employees

Develop a Paid Media Strategy based on a fixed media spent budget including market and channel recommendations. Preparing strategy and budget forecast for selected countries, set up campaigns, review copy and assets provided by brand, optimize campaigns to reach definded results. Main focus: ROAS of 4, reach new audiences, increase transactions/conversions and stay within the budet.

The project is still ongoing but the general approach of the team to understand our needs plus previous experience working with Major Tom in a smaller scale (only one market) are already showing good initial results in impressions and click rates. The project is structured in two different phases to align with our product seasonality: Phase 1 audience building focus on reach while preparing for Phase 2 with focus on ROAS and conversions.

Deliverables are on time and requests are detailed. We agreed on bi-weekly 30 minute virtual check-ins and have regular communication via email or files.

Email or Messaging App

I like the hands-on approach: From understanding budget limitations, sale goals and sharing the same values.

So far, no concerns with the performance and work of the Agency.

I am the Web and Email Lead of a Food Production Company

We grow and sell Little Potatoes.

Ongoing relationship with company

Company had preexisting relationship

6-10 Employees

Major Tom helped our brand redesign our entire website from the foundation up in order to support our rebrand. Key deliverables included creative stylescapes, UX design, UI design, and implementation.

Ensuring the website was launched and functional with all key content in place on the day our rebrand went live.

The project timeline was managed efficiently with great proactive communication and broken into manageable phases with enough time allotted for each.

The level of dedication to their clients and the willingness to apply feedback in order to help us bring our vision to life. There was no ego involved at any stage of the project. Every team member we worked with was eager to ensure that we were thrilled with the final outcome.

There were a number of new people working on the project who were new to our account, and the one area that I think could have created a more seamless process was ensuring all of the new team members had been thoroughly onboarded onto our brand to ensure that we were more aligned from the start. We got there in the end though and were incredibly happy with the final result!

I am the Corporate Marketing Manager of Layfield Group

Layfield Group Ltd. is a vertically integrated manufacturing, distribution, and installations company that provides tailored polymer-based solutions that are proven to protect our families, communities, and environment. They are organized within a matrix management construct and strategically invest in two complementary business units: Geosynthetics and Flexible Films, each with specialized market segments.The Geosynthetics unit provides custom-engineered solutions specifically designed to protect our environment, while the Flexible Films unit provides industry-leading food and medical packaging to keep our families safe and healthy.

Referral

6-10 Employees

From the ground up, Major Tom redesigned the company website, inclusive all the company interviews and the final development of the website,

Complete final web development.

Their delivery was on time, any delays were related to the us, the client, related time constraints.

Virtual Meeting

The Major Tom team surpassed our expectations. From top to bottom, their work ethic, professionalism, and excellent results speak for themselves. I could start naming everyone on the team, but I would hate to miss someone. I would hands-down recommend their services.

Not that I know.

I am the Director of Sales and Customer Success of SaleFish

We are disrupting the new home and condo industry with our global transaction app.

Online Search

2-5 Employees

We needed a new brand to help drive new business and get more demos with our target audience.

increase awareness about our new brand which sets us apart from the competition and increase number of demos from our target audience. Both equal increased revenues

Excellent methodology to keep us on track and ensure no items fell through the cracks. We had a lead who would assign work to others on the Major Tom team to ensure there was no bottleneck in the process. Response time was quick. Major Tom team asked good questions to understand our requirements so there wasn't a lot of back and forth or wasted time. Quick turn around with updates or changes to ensure we were meeting deadlines. Overall, excellent experience with the MT team.

Virtual Meeting

They demonstrated professionalism, clarity, and consistency in their interactions, making it evident that effective communication was a fundamental aspect of their organizational culture. This not only enhanced the overall experience but also played a crucial role in achieving successful outcomes. We may adapt some of their processes within our own organization!

Honestly, there are none.