Luminate Communications

I am the Founder & President of Sore Thumb

Digital Marketing solutions including web design, graphic design, and video production.

Referral

2-5 Employees

Luminate was required to help conduct interviews with the participants and then generate blog posts based on those interviews.

We had to deliver blogs to the end client and they were thrilled with the result. Only minor revisions and the client's tone was nailed right from the start.

They delivered on time and were able to be flexible with the schedules of the participants. They were very open and communicative, and they provided solutions that helped manage the project smoothly.

They are very familiar with the non-profit space which gave them a unique edge with this particular client.

Nothing! They were great.

I am the Manager, Annual Giving and Stewardship of Jack.org

We are a Canadian charity that focuses on preventative youth mental health.

Referral

2-5 Employees

Due to internal capacity challenges, Luminate Communications supported in the developement of the pages that were geared towards Fundraising and Development, which allowed our internal team to focus on the Program offering side of our website.

Luminate Communications was able to take the information we gave them about who we are and what we do, and created content that was donor centric, showcased our impact and would help convert prospective donors into active donors.

Luminate Communications showcased strong project management, and made sure they were clear on the end goal. They were very responsive, timely, and easy to work with.

I was impressed with Luminate Communication's desire to understand the project as a whole, and not just the area that they were working on. Even though they were contracted to work on one part of the website, they showed an interest in the entire site and how their sections aligned with others.

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I am the Senior Communications & Development Coordinator of Vernon Jubilee Hospital Foundation

Vernon Jubilee Hospital Foundation is a charitable society that harnesses the power of community generosity and strategic partnerships to enhance access to the best possible healthcare throughout the North Okanagan.

Referral

Referred to me

1 Employee

Interview our story subject and then write a compelling direct mail piece that invites people to give to our Spring Campaign - raising funds to purchase essential neonatal equipment for our hospital.

We're not finished yet...but it looks like our donations are tracking at the same as last year..so the direct mail is definitely contributing to our revenue success!

Very easy to work with. Delivered on time. Responded quickly to requested changes. Delivered to directions.

Email or Messaging App

They made everything so easy. As a small one-person comms shop I really need to have contractors who are easy to work with, professional and deliver exactly what I need (or more than I thought I need - they make me look good!)

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I am the President of Sunlit Scholars LLC

Independent educational consulting services (college counseling services for families)

Referral

2-5 Employees

I needed website copy for a "starter" website (5 pages--Home, About, Services, Why Us, Contract) in a particular tone--substantive but not grandiose. Luminate provided the 5 pages worth of copy for the website.

Website copy for 5 specified pages that reflected the information and tone I was trying to convey about the business.

I was in communication with the owner of the business and one of her writers. They had a 2 hour brainstorming session with me (over Zoom). Questions were provided beforehand to give me time to think about the answers. A deadline was set. The copy was provided to me before the deadline. We then had a few discussions over email over some minor changes and then the copy was blessed.

I appreciated the time the company took to learn about the business and the tone and information I wanted to convey. The time invested upfront meant that there were only minor changes made to the copy so rewrites were not an issue. I also appreciated having a clear deadline and clear expectations.

I was very happy with my experience with Luminate and have nothing for them to improve upon.

I am the Director of Development & Acting Co-Executive Director of Nellie's

Nellie's provides shelter and support to women and their children fleeing abuse, homelessness and poverty in order to help them find a pathway to a violence-free life and to advocate to ensure gender-based violence and oppression is a relic of the past.

Referral

Referred to me

2-5 Employees

Scope of work provided by Luminate for blogs, social media and reports includes:● Conducting background reference research and/or conversation to discuss topic● Writing of one draft copy and one round of revisions to produce final copy for blogs● Preparing annual editorial calendar● Being the central coordinator and the voice of all social media content for Nellie’s Facebook,Instagram and LinkedIn pages● Researching, writing, editing and scheduling 5-6 posts per social media channel per week (LinkedIn, Facebook, Instragram, and X to have 1-2 posts per week)● Selecting photos and creating graphics as appropriate● Weekday monitoring of pages to engage with community online● Providing monthly analytics reports● Content planning — in partnership with Nellie's● Interviewing, as needed● Writing draft content

Luminate provides monthly metrics for social media posts and an annual assesment with recommendation on best practice.

The Luminate team are great project managers. They ensure that projects are produced on time because they are the ones reminding me of when things are due. For example, I am sent reminder emails when it is time to start discussing our annual report. Luminate provides the workback schedule to keep the report on time. Having them keep blogs and reports on schedule helps me because I don't have to focus on when things need to get moving.

Apart from the excellent work they do, they feel like they are members of Nellie's team. They are as, or more familiar witht he work Nellie's does, which is amazing. And as a small agency I've got to know Luminate's principle Deborah, and the team assigned to Nellie's, Suzanne and Lynn very well. It has been a pleasure working with them.

None come to mind.