Emote Digital

I'm the director of Milone's Tree Solutions, a tree removal, pruning, and trimming company.

We hired Emote Digital for lead generation, website creation, and SEO.

Emote Digital manages a comprehensive, end-to-end digital scope for Milone's Tree Solutions, covering both website development and ongoing digital marketing. The key deliverables include:

We work with 2–5 teammates from Emote Digital.

We found Emote Digital through an online search. We chose them over other options because they were a great culture fit and had transparent pricing and services.

We started working with Emote Digital in December 2024, and our engagement is ongoing.

Emote Digital has delivered clear and measurable improvements across several key areas. We’ve seen stronger online visibility, increased inquiry quality, and a more professional brand presence following the website launch and marketing rollout. The new website has significantly improved user experience, mobile performance, and conversion flow, making it easier for customers to engage and submit inquiries.

Emote Digital's project management is highly organized, transparent, and dependable throughout the engagement. Timelines and milestones are clearly communicated from the outset, and deliverables are consistently met on schedule. Any adjustments or refinements are handled efficiently without disrupting overall progress.Moreover, their proactive communication and responsiveness make the process smooth and stress-free, giving us confidence that the project is managed professionally and delivered on time.

What stands out most is Emote Digital's proactive, strategic approach combined with their exceptional responsiveness. Rather than simply executing tasks, they consistently bring forward ideas, improvements, and insights that add real value to the project. Their ability to anticipate needs, communicate clearly, and adapt quickly makes them feel like a genuine extension of our business rather than an external agency. That combination of initiative, reliability, and strategic thinking is what truly sets Emote Digital apart.

No, we're very satisfied with the overall process and delivery. Emote Digital consistently meets our expectations through their proactive approach, clear communication, and high-quality execution, and there are no areas where we feel improvements are needed.

I am the Owner of Milones Tree Solutions

Tree removal and arboricultural operations

Online Search

2-5 Employees

Our small business approached Emote Digital when we were let down by a marketing individual. We emphasised to the team that it was imperative for us to generate leads (many of them!) and ensure that our website was optimised. We also needed them to obtain our website from the marketing individual who was witholding all login details, and upon doing so we needed the team to update our website. Ultimately, our primary emphasis to Emote Digital weas to ensure that leads were coming in and that our website was optimised.

At this early stage, our website is almost as we need it to look. We are yet to discuss how our first ad campaign has fared at this stage however we have received some leads already since the ad campaign began.

Emote Digital have been extremely responsive to us whenever we need to query something or come up with a new idea. We came to Emote with a high level of stress and anxiety after our experience with the marketing individual who was previously marketing for us. The team was empathetic to our situation and understood how important it was to us to get leads with minimum downtime, all whilst maintaining our ad campaigns and SEO. Further, the team were able to get our first ad campaign up and running prior to Christmas holidays and get our website to where we wanted it to be.

The owner of Emote Digital was extremely knowledgeable and completely transparent about processes and the way he runs his business, which we appreciated immensely. In addition, when we met with the team for onboarding, we were met by all individuals who would work on our project, which made us feel like we were being heard and that it was important for them all to understand what was important to us for our business from a digital marketing perspective. Since that time, each individual who has worked on different aspects of our project has been completely treansparent in how they are doing things and what they are doing.

At this early stage, no. However I feel that if there was something we felt they could improve or do differently, if we raised it with Emote Digital, they would be responsive to our feedback.

I am the Marketing Manager of Bromic Plumbing & Gas

We design, manufacture, and distribute gas and plumbing products into the wholesale and trade markets in Australian and New Zealand.

6-10 Employees

Emote was selected to redesign and build a completely new website that would match our updated brand, be mobile friendly and support the customer journey for multiple user types involving a reasonably large number of stock keeping units, as well as a members section. Our website at the time was outdated, off brand and built with an ecommerce format. Our users struggled to find key information about our products efficiently. We had a vision of our website becoming more of a hub and resource for our plumbing/trade consumers.

The website design was created and executed on brand. It elevated our existing digital presence and aligned with the transformation we were executing ourselves across other channels. The user journey was mapped out accurately, and the site developed in a way that our product information is accessible, for all stages of the customer journey. The 'Tradie Hub' allows members to find, save and share information about our products efficiently and enables us to provide valuable content to members easily. Mobile user engagement metrics improved almost immediately, and feedback as been very positive on the new site design as well as the information presented.

Project Management from emote was effective and efficient. At the start of the process their discovery sessions were detailed and valuable for all parties. The design phase was intricate, with Emote ensuring all our needs were met. The use of sprints made it transparent what work was needed, when and by who. Weekly WIP calls with the project lead meant I had constant communication on project status and task requirements. If I had specific questions, relevant team members would be added to these calls to help extract information and form plans. And then when testing commenced we moved to using their Trello board to track task status and provide feedback, which meant I had visibility across all items at any given time.

I was most impressed with how they were able to anticipate our needs and articulate changes to us in a way that always came back to our user journey and the ultimate goal we had set for our website.

We had some issues with QA process during testing phase early on, but these were identified and rectified by Emote management quickly. I always felt that they constantly worked internally to ensure we got the best result possible.

I am the Managing Director of Bastion Lane Espresso

We are a bespoke coffee roastery and espresso bar based in a heritage-listed working Post Office.

2-5 Employees

Emote was brought in to help fix our poorly designed and built website and help us excel in the digital space. We had a loyal customer base but as we were relying on organic growth, we were growing online at a snail's pace. The first deliverable was to rebuild the back end of the website. The issues were due to the inexperience of our previous web developer.

From the SEO and SEM strategy, we attained new growth through an increase in online sales. We will be launching a new rebranded site next month so I expect through the improved design and UX we will also experience online sales growth.

As a small business, Emote treated us like one of the big guys. This meant we received the same excellent customer service experience as another business with a bigger budget. Projects were delivered on time and within budget.

I love how their company culture is obvious from the top down; each and every team member is valued and looked after. Emote Digital's company culture matches ours, so we were a perfect fit from the start.

Nothing to note.

I am the Marketing Specialist of Snowy River Caravans and Regent Caravans

We build caravans

6-10 Employees

At Snowy River Caravans and Regent Caravans, we recognize the importance of a strong digital presence in today's market. That's why we've partnered with Emote Digital, a renowned agency with a proven track record. Emote Digital has been instrumental in driving our brand's growth strategy.

Here are some measurable outcomes for Snowy River Caravans and Regent Caravans from September 1st to September 17th:

Here's a description highlighting Emote Digital's project management skills:

What stands out as most impressive and unique about Emote Digital is its exceptional commitment to providing a holistic and client-centric approach to digital marketing. Here are some key aspects that set them apart:

Certainly, while working closely with Emote Digital, we've recognized their strengths as a digital marketing partner. As a brand, we appreciate their proactive approach to improvement, always striving to align more closely with our evolving needs. One area where we see potential for enhancement is in cost efficiency. We believe further optimization of our advertising spend could maximize our return on investment.