Chatterkick

I’m the associate marketing director for the parent company of recreational vehicle manufacturers.

We needed more creativity and a modern voice for our social media, and a team that understands the nuance of our business. We also needed a team that was able to navigate the new social landscape given the changes created by AI, and help us be a center of excellence for the companies we own.

Chatterkick is in charge of the creative and strategy behind our social media. They manage all our social channels, including Pinterest, YouTube, Facebook, and Instagram. They also are starting some paid digital strategy for us. They also do our community management, social reporting, and trend reporting for us. Moreover, they populate our social content calendars with a variety of types of posts, including static, carousels, and reels. They do monthly and quarterly reporting on our social channels and also assist with trend reporting, where they help determine areas of change in the social landscape to identify trends or new social tactics to achieve our business goals.

We mainly work with a project lead, two creatives, one person that specializes in paid digitial and analytics, a community manager, and other team members step in when needed, such as an influencer specialist.

We found them through an RFP on social media. We chose them because their pricing fit our budget, they had a great culture fit, their company values aligned with ours, and they showed creativity in their response to the RFP.

We started working together in July of 2024, and the engagement is ongoing.

Chatterkick is always extremely receptive to feedback. They’ve also provided exceptional reporting for us and new ways of measuring success. Their ability to provide insightful reporting and implement changes is a testament to their flexibility and nimbleness. Moreover, we haven’t necessarily created KPIs for our social media as our strategy has changed significantly. Our role in corporate marketing is to be a support and center for excellence for the companies we own. Chatterkick has been helpful in highlighting trends and social tactics that our companies should implement in today's social landscape. Their trend highlights and reporting have been a major advancement for our team. For example, Chatterkick has implemented a ranking system for our social media posts that better highlights what’s "working" vs. "not working" given different metrics like engagement, clicks, reach, etc. It helps to paint the whole picture as opposed to a spliced view of the posts. This helps us easily see what the algorithms are leaning into vs. what they aren’t, and we use those reports to develop our trend reports that we share with our companies. As a result, it has allowed us to make easier decisions about what we should and shouldn’t be doing in the next month's strategy.

Chatterkick is phenomenal about project management. I never have to worry if something will be delivered on time, as they’re extremely prompt and often deliver materials earlier than the due date. We communicate via virtual meetings, emails, and messaging apps.

Their ability to be creative and present a voice in a world that seems to be driven by AI while remaining data-driven is an extremely unique talent the Chatterkick team has.

Chatterkick has had a lot to learn about our nuanced industry in a short amount of time. So far, they’re doing a great job.

I am the Director of Operations of a branding services company.

Our company helps colleges and universities develop messaging, brand strategy, and communications that resonate with the audiences they most want to reach.

Referral

6-10 Employees

We engaged Chatterkick to manage and grow our LinkedIn presence. Their work has included developing a content strategy aligned with our brand, writing and scheduling regular posts, and creating custom graphics to accompany content. A key focus includes producing thought leadership content for our Vice President to elevate his profile and voice in the higher education space. The result has been a more consistent, polished social media presence that better reflects our firm and the services we offer.

Chatterkick has been highly responsive and proactive throughout the engagement. They keep us on track with consistent communication, deliver content on time, and respond quickly when we have questions or needs. Working with them has been seamless.

Virtual Meeting

The quality of their graphic design work consistently stands out. Every piece of content looks polished and on-brand. They also thoughtfully translate our ideas and priorities into content that actually resonates with our target audience.

No significant areas for improvement come to mind. Like most social media agencies, they don't come with built-in expertise in our specific industry (higher education), but they offset that by asking the right questions and working closely with us to understand our audience, our voice, and what we're trying to accomplish.

I am the Broker of Schrader Real Estate & Auction

Real Estate and Auctions, specifically agricultural assets

Friend works for them

2-5 Employees

Chatterkick provided a detailed analysis of where our business was digitally, what our competitors were doing within the digital realm, how we performed against our competitors, and maybe most importantly a road map of what we could practically do to increase our digital performance

Key metrics are tough, this was basically an audit and playbook for their team to execute. However, we did meet with the Schrader team for 2 90-minute sessions to present our findings and recommendations.

Communication and timely expectations were excellent. We always heard back right away if we had any questions and they consistently meant to deliverables when they said they would.

They really took time to understand our business and industry before they started providing solutions. We greatly appreciated that they took a tailored, specific approach versus trying to "sell" us something boiler plate and generic.

No, 10/10

I’m the director of business operations for New Day Car Wash. We provide a high-end express tunnel car wash through superior customer service, industry-leading equipment, and a strong emphasis on community engagement.

We needed to elevate our content and reporting on social media. We needed a group that was willing to pivot and constantly try new approaches based on the data generated from our ads and customer usage at the wash.

Chatterkick has helped elevate the overall look and feel of our ads and organic posts while also providing strong analytical data to support the decisions. The team creates social reels, organic posts, social ads, and Google ads. The main deliverables are monthly reels and monthly metric reviews of ad performance. Overall, they manage our full scope of social media and advertising.

We work with 2–5 teammates from Chatterkick.

Someone referred Chatterkick to me. We chose them because their pricing fit our budget, they were a great culture fit, and their company values aligned with ours.

We started working with them in September 2025, and our engagement is ongoing.

Store visits are our most important KPI, and we’ve seen numerous other KPIs increase, including total impressions and conversions. We use the monthly performance report to track metrics like CPM, cost per lead, store visits, and cost per store visit.

Chatterkick’s project management is brilliant. It’s a team effort, and they’re thorough. We communicate through virtual meetings, emails, or a messaging app.

Chatterkick is very collaborative, and they really love what they do.

No, there aren’t any.

I am the Superintendent of Sergeant Bluff-Luton Schools

Sergeant Bluff-Luton Community School District is the the public schools system serving the communities of Sergeant Bluff and Luton, Iowa.

Referral

2-5 Employees

Chatterkick provide marketing services for our school bond issue. This included social media posts, production of district emails, web design, and video production. They also provided guidance on various ideas the district had.

Since we did paid campaigns and email campaigns, of course, engagement rates and open rates were important. But overall, the main goal was to get the measure passed.

Management of the project was excellent. They devliverd on all contracted servcies. They were promt when responding to questions. The were prompt in delivering the services contracted for. They were professional, knowledgable, timely and resourceful. We will work with them again.

The committment to the work to help us be successful.

No.