Blackburn Labs

I’m the founder of a health tech startup. We monitor a patient’s vital signs through our portal and a blood pressure cuff scale that patients take home.

We needed help in software development.

Blackburn Labs is handling the entire development process of our web-based platform, from UI/UX design to programming. They also help with the thought process, planning, execution, and rollout.

I’ve worked with their CEO, a project manager, two developers, a data scientist, and a DevOps resource.

I read that Blackburn Labs did a project for a hospital system similar to my solution, so I reached out to them. Initially, I hired them to work on a module. They did such a great job that I ended up turning over the entire project to their team. I chose them due to their capabilities and processes.

We’ve spent about $100,000–$125,000 so far.

We’ve started working together in August 2021, and our relationship is ongoing.

The features Blackburn Labs has rolled out have been excellent and functions as intended. The app has received positive feedback from both patients and hospital personnel. Since they’ve taken over, our app hasn’t experienced any significant crashes. They’re good at addressing bugs whenever we encounter them.

Blackburn Labs has delivered the project on time and within budget. Their process is transparent — I always know what to expect and what our timeline will look like. I can see on a ClickUp dashboard what they’re working on.

The quality of Blackburn Labs’ oversight is impressive. They review and test the solution multiple times before releasing it. They’re deliberate in rolling things out, and their processes are very smooth and professional.

I can’t think of anything. I’m pleased with our partnership.

Be engaged and communicative with their team — let them know about your needs.

I am the Executive Director of Rhode Island Natural History Survey

To promote ecosystem resilience, we collect, organize, and disseminate information on Rhode Island’s biodiversity and ecosystems and foster public involvement in environmental science and the use of science-based solutions to environmental challenges.

2-5 Employees

Rhode Island Natural History Survey sought a contractor to develop, in concert with stakeholders, a working prototype of a database for the management of biodiversity data (observations of Rhode Island species and natural communities in space and time). Components to be delivered included building and documenting the backend, frontend, and user interface for the database, with metadata, loaded with substantial test data, including installation, testing, and training, and roadmap for future buildout of fully realized application plus optional enhanced features.

Working prototype launched by the sunset for the funding.

The vendor team was very responsive to the ebb and flow of our own team's schedule. When we encountered problems in product development that were hard to solve, the vendor team did not just take the easy way out with a minimally functional solution but was willing to keep working with us to clarify our needs and come up with a good solution. There were several times when the vendor team used their experience and resources to steer us towards better ways of doing things than our original plan.

The company team clearly had deep experience and comfort with this kind of software/API development, such that if we became stuck on a certain problem in our project, they often knew of some way to solve it using a trick or tool they'd used on some other job or context to meet our needs in an elegant way. Even though they were obviously expert in their field, at the same time they were relaxed and easy to work with and not at all off-putting in the way technical experts can sometimes be.

We had some trouble getting onto their project management software at first, and that left us tracking some of the task details in Excel, which was an extra step, but once we worked out a system for exchanging task updates among team members, everything went fine. To be fair, I'm not sure if this wasn't user error at our end.

I am the Project Manager of Onward We Learn

Onward We Learn is the state’s most comprehensive college readiness program for middle school and high school students in our state’s urban school districts. We reach out early to motivated students and encourage their commitment to learning.

Other

2-5 Employees

Blackburn was able to work with us to scope out user stories that tailored to our project deliverables for our users. We are able to seamlessly communicate with the Blackburn staff during the whole process to ensure that our deliverables were met in a timely fashion. Our users were able to activate their mobile accounts, register for programs, and receive appropriate credit for those programs. Our staff was able to also be onboarding effortlessly as well.

We were able to see our program data in newer ways that was unavailable to use before. Blackburn labs did a great job in showing us how the data is curated to help us create much more personalized reporting. We are know able to take the data and information gathered from these systems to present to staff to help us create more data centered approaches.

Blackburn labs is amazing to work with. They are very clear on all tasks and even let us know when issues may arise to help walk us through multiple solutions. They always ensure every option is laid out, so that we can have a better vision when approaching key decisions. We are always satisfied with the level of work Blackburn labs is able to offer.

They are always willing to tend to our users needs as well as the clarity our internal staff needs when understanding and embracing new systems. They are great at communicating with us and always ensure our opinions are heard and met.

None. Blackburn labs has such a great team!

I am the head of the real estate department of a national affordable housing syndication/investment firm.

Concurrent with development of a custom database and business workflow database, Blackburn worked to implement a connected application which we use for conducting on-site property inspection procedures at the properties which the firm oversees. The primary goals were to allow bi-directional integration of data between the main database system and the mobile application.

We had the good fortune to start working with Blackburn when they assumed the overall project from the firm which was initially involved with the development of other the database and mobile application sides of the project.

Unfortunately, I am not technologically savvy and can't provide any insight into the underlying technologies used for this project. The scope of work generally related to updating the mobile application and integration of data and communication between the main database and the mobile application.

Blackburn assigned two dedicated resources to this particular component of the project - in addition to the overall supporting staff resources of Blackburn.

When Blackburn become involved in the implementation of our project, the team were literally 'walking into a movie half way over'. They very quickly came up to speed on the project and our company's goals and operations. The end result of their efforts has been very positive.

Blackburn provide us with consistent and ongoing updates, involves us in decision-making and post-completion testing and vetting. We have been very satisfied with the level of communication and interaction in working with Blackburn, and timelines have been consistently met.

Blackburn's ability to step into a complex and quirky project mid-stream, and so quickly come up-to-speed has been impressive. The members at Blackburn Labs were consummately professional and understanding of our lack of tech savvy over the course of the project - explaining things in layman's terms and making sure that we have been comfortable with every step of the process.

Given Blackburn's late entry into our project, I can't think of any particular pain-points which we have had. On the contrary, Blackburn has helped us make good decisions about moving forward with enhancements, improvements and further work.

I am the Founder of Sanity Warriors. We provide life management services for professionals, families, anyone needing temporary relief during a busy season, stressful period, or unexpected crisis We provide ongoing support for day to day life, a judgment-free zone and full confidentiality services for busy people.

Blackburn Labs created and designed our website. I went to them with a very vague concept and Norma, took my thoughts and created a beautiful website that was a reflection of ME with little to no work on my end.

I have previously worked with Blackburn Labs in a couple of different capacities. They always come through! They are efficient, cost effective, and more importantly, great pople to work with.

I went to Blackburn Labs with a rushed request to build and develop a new website. They built a WordPress site hosted by DreamHost.

I worked closely with the web developer, Norma, I communicated directly with her via email. We also met virtually a couple of times.

The project (new website) was developed quickly and efficiently. Very little back and forth. Requested changes were made almost immediately.

Blackburn Labs make you feel valued. You never feel as if your questions are dumb, they take the time to explain options. They make recommendations but definitely are not pushy about it. Communication overall is seamless – they are responsive, and everything is actionable. Time is never wasted.

How quickly they produce.

Nope