Big Leap

I’m the director of marketing at Coastal Pools, a full-service custom pool and outdoor living company. We design, build, and remodel custom residential and commercial swimming pools, spas, and other outdoor living spaces in Maryland and Delaware.

We needed to redesign our website and maximize our SEO efforts.

Big Leap has built and maintained our website. The team has delivered a fantastic website and continues to help us build it out and maintain it, keeping us ahead of our competition in the market. Big Leap also helps increase our organic rankings and traffic through content optimization and build-outs.

We’ve worked with 2–5 teammates from Big Leap.

I used them at a previous company I worked at. I chose them because of their proven success and excellent customer service from my previous experience.

We started working with them in February 2025, and our engagement is ongoing.

Big Leap has increased our keyword rankings and organic sessions. The team has also delivered a beautiful website.

Big Leap’s project management is very good. They have clear trackers and communication about deliverables on both ends. The team usually delivers on time. If they won’t deliver on time, they get in front of that by letting us know the reasons, the resolutions, and the newly expected timeframe. We communicate through virtual meetings, emails, and messaging apps.

I’m impressed by the level of attention Big Leap gives to my account.

No, there aren’t any.

I am a Department Assistant of Fort Hays State University

Public higher education institution serving Western Kansas

Referral

2-5 Employees

Big Leap helped us cradle-to-grave development of brand standards, including designing iconography, ppt and Canva templates and letterheads, a brand book with significant work on helping us frame our services and vision/mission. Additionally they helped prepare a 15 page digital "vision e-book" for internal buy-in and explanations of what we are developing...how and why.

Subjective experience of the team on our side about what message was appropriate for our channels as well as feedback from people outside our team. Our work is ongoing, and we are at the beginning of launching a new unit, such traditional metrics like clicks, revenue, impressions, etc., have not yet been explored.

Excellent project management and communication. Carolyn's responsiveness, in particular, is off the charts. Jaime and Carolyn helped choose the right people to do the work and maintained steady communication to move the projects forward, using shred documents and meetings as necessary. They did an excellent job incorporating feedback and managing revisions based on the feedback provided.

Virtual Meeting

Ability to connect in a fully remote environment. Efficiency, talent, professionalism.

Move a little quicker and act as if I'm they're only client and they work for me full-time (KIDDING!), although if I'm being honest that's actually what I want....but I don't really expect it. :-)

I am the CMO of Bricks & Minifigs

Bringing joy and creativity to the world through LEGO® minifigures, complete sets, endless bricks, and more!

Referral

2-5 Employees

We engaged with Big Leap for overall, sitewide technical SEO, website redesign consulting and organic keyword ranking improvement for both the interests of the franchisor (Bricks & Minifigs) but as our prefered solution for our rapidly growing franchise network that has seen growth from 30 to 200 stores as of this post.

● 478.5% increase in organic sessions (YTD)● 423.2% increase in engaged sessions (YTD)Key Pages Impacted● Franchise Opportunities Page (+177.7%)● Store Locator Page (+ 111.7%)● Homepage (+ 165.4%)● 74% increase in keywords● 30.6% increase in the numberof keywords in the top 3positions

Big Leap has a well designed support infrastructure, from Directors, Managers and Team members for strategy, support and ongoing execution. SEO takes time and consistency, and Big Leap goes above and beyond to establish realistic delivarables according to carefully thought out time lines.

Big Leap has solid leadership that prides itself on a competent, ethical approach. They strive for strong ROI for their clients and have a powerful background in multi-location brick and mortar businesses, which fits in powerfully with our Bricks & Minifigs quickly growing footprint. I've used Big Leap with previous companies and their track record has been consistently positive.

Whenever you work with a franchise, you have a number of different franshisee personalities and communication styles. Reporting and monthly reports were items we asked for improvement on. We've seen over time this improve greatly.

I am the CMO of a leasing solutions company.

We provide affordable leasing solutions for equipment sellers and equipment buyers

Referral

2-5 Employees

We've been working with Big Leap for the past 4 years, and we hired them to help us increase our organic traffic, and to help us rank for industry-specific keywords that we specialize/focus on. They are also helping us transition over to our new site and have been very helpful in making sure everything goes smoothly.

We've seen consistent organic traffic increase YoY--2022 to 2023 was our largest increase of over 100% YoY.

We do a weekly call with their team to make sure we are seeing progress, and that we are aligned on what projects we are prioritizing and we can make those decisions together.

They aren't focused on short term "quick fixes", but rather sustaintable SEO which has been refreshing. A lot of other companies I have worked with in the past have promised things that just aren't realistic, like ranking after a specified period of time for very specific keywords.

We had one account manager that just wasn't a good fit for our team, but as soon as we let them know they quickly moved us to another account manager and it's worked out really well.

I am the Director of Operations of USB Memory Direct

Selling Branded Promotional Products with a specialty in Custom USB Flash Drives

Online Search

2-5 Employees

Optimize the website by improving on-page and technical SEO in order to achieve a high-ranking position through various keywords. Create a good foundation for the brand to maintain a top position amongst competitors. Key Deliverables:

We can track the measurable outcomes through Big Leaps reports that use adaptive tools to show current results. One outcome we can measure is the keyword rankings. This provides us with information about the target keywords we are targeting as discussed on the onboarding. This has shown us success in improving ranking for the majority of those keywords. Another measurable outcome that shows progress is the organic traffic report. This makes it easier to understand different metrics and how they correlate to one another. For example, even though sessions may be down, conversions are up. This tells us that our strategy to increase transactional intent is working as fewer people are coming for information and more are requesting quotes.

One of Big Leaps strongest strengths that I personally enjoyed most of all, was the way they delivered completed/ on-going tasks. They have a very organized method of delivering projects and information to us. They were always on time with the deliverables and would even send them earlier than the due date on certain occasions. Big Leap addressed all our needs whenever they were asked and always in a timely manner. I couldn't be happier that we chose to work with them.

Big Leap has many impressive qualities about them. The team we work with is super knowledgable and friendly. They always know how to joke and have a good time but also take it seriously and present us with the completed tasks in a professional manner. I find that most companies struggle with this but not Big Leap. Because of this, I truly feel more comfortable working with them which over all makes the working relationship fun and easy.

Honestly, I say this with with complete transperancy. There is absolutely nothing that I would have wanted Big Leap to do differently for what we worked on together. Big Leap has gotten us exactly where we wanted to be and did it exactly how they said they would. We have nothing to say when it comes to improvements because they did everything correctly as we had discussed before we started working with them.