Matrix Media Solutions (P) Ltd.

I am the Manager of Privilege Technologies

We specialize in the procurement of quality equipment and consumable, and provide comprehensive security systems design and installation for a large industrial manufacturing facility.

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2-5 Employees

Matrix media solutions (P) Ltd designed and developed a mobile app for a musician.

Project has been uploaded to Google Playstore and will soon be uploaded to iOS Appstore, to mark the completion of the project.

The customer support! The team behind it! The updates at all the time! It s amazing.

Very helpful, passion, good advice,affordable price.

So far, I am very happy with the service

I’m the director and founder of NAS Freight Solutions, a company that connects transporters, cargo owners, and drivers. We’re also planning to connect global markets. We’re currently planning to use Microsoft Dynamics to implement a platform to sell our products and manage shipments, storage, and other logistics services.

NAS Freight Solutions was founded in June 2020, but we stopped operations in 2021. We intended to relaunch the company in 2025, but we didn’t have a website or platform. We engaged Matrix Media Solutions (P) Ltd. to help us bring back the website we had. Mainly, we wanted to build a website.

Matrix Media Solutions (P) Ltd. developed and designed our website, which featured 3–4 pages. We had designs before, which we gave to them, so they worked based on that. As a result, they used similar designs from a previous project with a few customizations. The team used WordPress, HTML5, and Photoshop.

I communicated with a developer and a project manager.

I’d used another vendor before, but when I wanted to relaunch my company, I went back to Clutch and searched for possible vendors. Matrix Media Solutions (P) Ltd. appeared, and they were reasonable in terms of affordability, ratings, and reviews, so I engaged them.

We spent $700.

We worked together from March–April 2025.

Matrix Media Solutions (P) Ltd. successfully delivered our website, which received positive feedback and reviews from external people. In fact, most people were pleased with how the website looked in terms of speed, design, and content. The website looked good. Overall, the team was professional and delivered the project on time.

Matrix Media Solutions (P) Ltd.'s communication was good. The team was there when I needed to talk to them. They also kept communicating with me in terms of where they were and what they were doing. Sometimes, I didn’t even have to follow up; they told me right away where the problem was.

I liked their service delivery. I worked with another developer before and faced issues with them in terms of delays. Matrix Media Solutions (P) Ltd., however, fulfilled my expectations. They were supportive and did whatever I told them to do. It was easy to work with them, so I decided to prolong our engagement.

No, there wasn’t anything to improve.

Working with them will get you true value for money because you get quality work at an affordable price.

I am the Owner of Sassy Dog Fashions

We are a small pet supplies brand

Clutch Site

Good design work

Matrix Media built me a brand new woocommerce website with ongoing support support and maintenance as well as advertising services and SEO marketing.

The price to design and build the website was nearly double that of the other vendors we had interviewed. Project manager seemed overwhelmed regularly during the website project and needed constant management by me to complete the tasks most often with repetitive emails asking for the same thing to get done. At no time was there a work structure in place and they seemed to move through the project in a random, unorganized way. Matrix Media works without structure for most tasks and often delivered errors such as when the custom product options needed to be brought over. There was frequent communication and contract confusion about what I had discussed with the salesman and what I had paid for. In the end they delivered a reasonable website but I needed to recreate 100 custom product options myself.I asked repeatedly for a more affordable support plan that I was used to paying at the other companies in India but was denied however, eventually they gave me an affordable plan. As a 30 years managerial accountant, I see the billing activity, job quotation process and the treatment of payments seem to be done randomly without structure, integrity and verifiability. There is often confusion due to unclear communication. I have brought this feedback to the salesman in hopes he can make a change going forward to improve communications and procedures. We tried their marketing support but after six months, we cancelled it because we were not satisfied with the results from online advertising and communication issues and some errors, but we were recently offered another marketer.We will happily update this review if our experience changes.

Have documented contracts

Bethlehem, Pennsylvania

I am the Owner of Sassy Dog Fashions

The website was launched in a satisfactory time period

The price to design and build the website was nearly double that of the other vendors we had interviewed. Project manager seemed overwhelmed regularly during the website project and needed constant management by me to complete the tasks most often with repetitive emails asking for the same thing to get done. Sometimes I emailed her 6x for the same request because they were not done or they were done with errors and nobody bothered to communicate with me or read the emails containing the details and nobody ever checked their work. At no time was there a work structure in place they seemed to move through the project in a random, unorganized way. Matrix Media works without structure and often delivered errors such as when the product options needed to be brought over. First they refused to add the custom product options even though the pushy salesman documented it in the email and verbally in videos to me that his team would be doing them and finally after much demands and frustration they decided to add the project options but approximately 100 products were all done with errors because they never bothered to ask me what the customizations were, they guessed on them or devised their own custom elements and got them all wrong and when they fixed them, they made a master file for all which made things far worse because then the orders were coming through with missing options and that created chaos. It was a lazy way to fix the broken options. Again, the process of fixing them was full of errors, too and quickly turned to two months of more unorganized chaos delaying the job. In the end, we wound up redoing them all ourselves because they had no integrity. This adding of the product options is the reason I gave them the job so refusing to do them added considerable drain and stress to the experience. In fact there were many drains along the way and it seemed like I had to fight for everything that we discussed in the design phase that eventually they unfairly took away from me. It was a red flag early on and in time other elements of the job which were discussed in the design phase were simply tossed out or denied me during the development phase and excuses were made yet they never told me up front they could not do these elements before I paid them. It was like a series of bait of switches over and over again. I began to mistrust the salesman. Another example of bait of switch was when the salesman told me over and over he would be training me how to use the website and so when I asked him for some training on the custom options plugin he refused and I had to fihgt for 10 minutes alone time with the developer which was all I needed. It's experiences like this throughout the past year that makes me want to run away fast. There was frequent communication and contract confusion about what I had discussed with the salesman and what I had paid for.

The workers were kind.

Dear Maria,

I’m the project and marketing manager at My First Gym, a children’s fitness franchise in Australia.

We wanted to add a feature to our website that would allow parents to book trial classes for their children. We already had booking capabilities, but they were only available for members. As a result, we hired Matrix Media to build a new feature for our website.

Matrix Media integrated the new feature into our website and member management software. They created a booking platform with a calendar feature where users could enter their child’s details and date of birth. The platform would then provide classes available for that child’s age group. Parents could then book their children directly into the class.

We worked with three teammates from Matrix Media, including Sayan, who worked as the lead developer, another developer, and Kaushik, who was our account manager.

Our tech partner found them on a WordPress page that listed service providers. He lined up a call with Matrix Media to discuss the project. We didn’t talk to anyone else; they were the first people we spoke to. We briefed them on the project, and they said they could do it. They also gave us a good price, so we went with them.

We spent just under $1,200.

We started discussions for this project in May 2024, and the engagement lasted until October 2024. The project is finished, but we’ll probably work with them on other projects and tweaks in the future.

We’ve recently been trialing the new feature at five different gyms, and we’ve seen an uplift in trial bookings, which is up 11%. Even if we didn’t see that result, we’d still find the engagement positive. The new feature has made it more accessible for parents to make bookings.

Matrix Media was very responsive, and we didn’t have any issues. We mainly communicated via WhatsApp, but we also had a Google Meet call at the start of the project to ensure we were all aligned. We also had a few group meetings during the project to clarify how their development would integrate with our system.

Sayan was very responsive. I’m not technical at all, so he did a great job figuring out what I meant when I couldn’t articulate it. He understood what I wanted as a client and how that translated into the code. He was great at coming up with solutions; nothing was too hard for him.

They were great at interpreting what I wanted as a result. They could see our vision and build something relevant to achieve it. They translated our needs into something user-friendly that worked seamlessly on our website.

There's nothing Matrix Media could improve on; I’d work with them again. Initially, we didn’t have a good indication of the timeline or when the project was kicking off, but I didn't ask for any clarification on that. When I asked for information about the start date, they told me that they would start working on the project the next day. Everything was fine from there.Moreover, it would’ve been good if they’d asked me for a list of questions for clarification to determine my non-negotiables and what could change. Still, I could’ve been clearer with that in the briefing.

I have no particular advice.

I'm the network manager at a government body. We have an amusement park.

We wanted to develop a mobile application for navigation within our premises. Our goal was to produce a fully functional app along with its proper documentation.

Matrix Media Solutions (P) Ltd. started documenting and preparing the app's wireframes. After we confirmed the wireframes, the team designed and developed the app. Our mobile app is cross-platform for iOS and Android devices, and I think the team used React Native. Matrix Media Solutions (P) Ltd. integrated a map into our application where we highlighted interesting points in the park. Users can locate themselves within the app and get directions to reach these interest points.f

I had one main point of contact, although I don't know how many teammates worked on the project.

We worked with Matrix Media Solutions (P) Ltd. from December 2022–December 2023. The team completed the app in the middle of 2023 and offered technical support for four months after the app's launch.

We had an excellent response to our mobile app. We installed QR codes at the park's gates so visitors could install the app. We noticed our visitors use the app when they come to the park and usually uninstall it after they leave. Although we may not have high installation numbers on application stores, our download numbers were good. We had a four-star rating in application stores. Matrix Media Solutions (P) Ltd. met our expectations.

Matrix Media Solutions (P) Ltd. delivered work on budget and almost on time. Our app required on-field demonstrations, and after fixing some things, the team finished the app almost on deadline.

Matrix Media Solutions (P) Ltd. had a diverse development team with different areas of expertise. When we stumbled on something, the team gave me good guidance and sorted things out.

I can't mention anything for the team to improve.

I suggest contacting Matrix Media Solutions (P) Ltd. and scheduling a call because their business team is good. The team always gets in touch in time.