ImageX

I am the Associate Vice President of Digital Products and Programs of YMCA of the North

As one of the largest YMCAs in the world, we serve the community in numerous ways, including our fitness facilities, day and overnight camps, our Youth and Family Services team, childcare, and so much more. Our mission is to put Christian principles into practice through programs that build a healthy spirit, mind, and body for all.

Drupal Community

6-10 Employees

ImageX has been central to our digital efforts, serving as the primary development vendor for our website. While we collaborate with a few other vendors, ImageX shoulders most of the work—technical development, user experience improvements, and ongoing enhancements. They are deeply involved in our digital ecosystem and are integral in helping us evolve and optimize our web presence. They have also been a primary partner in several projects, from our server migration to our CRM migration over the last few years.

The impact of ImageX's work has been profound. From day one, they dove headfirst into our projects with genuine curiosity and a drive to understand our unique challenges. They consistently deliver thoughtful, technically sound solutions and are deeply aligned with our mission. Although technically a vendor, they feel more like an extension of our internal team—offering services and true partnership. They continuously drive projects forward, establishing clear milestones, clarifying scoping, and ensuring that time-bound initiatives are delivered on time, in scope, and within budget. As our ongoing SLAs, they balance the needs of stability, security, innovation, and our shifting tech stack to best align with the goals of our mission. Since moving to the ImageX team and some of the changes in our architecture that they helped us manage, we have established a 99% uptime. This ensures we can support our customers whenever and wherever they want to engage with our web platform.

Regarding project management, Scott and the entire ImageX team are second to none. Their ability to lead with questions, engage collaboratively, and stay on top of details has been a major asset. Communication is always clear, timelines are respected, and they bring a spirit of calm confidence to every interaction. They also raise potential issues and risks early so we can address them or pivot as required. Scott proactively ensures that our business needs are met while caring for the team's bandwidth and requirements. We have also worked with other project managers on the team, like Kylie, and we have had consistent experience across team members.

What I find most impressive is the humble, kind, and curious approach they bring to their work. It's not something you see every day in tech space, and it creates an environment where innovation and trust can genuinely thrive. Their team doesn't just focus on delivering features; they help us improve our internal processes and think more strategically about the future. They have also ensured redundancies throughout their organization to meet our needs by establishing a nearly 24-hour availability and offering flexibility for support and deployments.

Depending on the individual projects, identifying when to bring in a business analyst and the artifacts they deliver could be an area of improvement. This is also an area we do not use frequently, and we have not created as consistent processes on our end compared to development, QA, and project management.

I am the Digital Communications Manager of Mennonite Central Committee (MCC)

International disaster response, development and peace organization based in Canada and the U.S., operating in over 40 countries.

> 10 - Large team over the past couple of years

In 2022 MCC needed to replace two of our websites that were running on Drupal 7. We were looking for a company that we could partner with to replace our two primary websites mcc.org and mccthrift.com. Rather than just upgrading our websites from Drupal 7 to Drupal 10 we were looking to completely redesign these websites. This was to involve new website structure, new design, new functionality and new content.

ImageX's project management has been top notch. They have done an excellent job of collaborating and communicating with us throughout their work with us.

They have a very skilled and engaged team. We were hoping to find a company that would not just build what we asked for, but that would partner with us to understand what we were trying to accomplish, as well as the needs of our audiences and our internal stakeholders. Every step of their process has produced amazing results. Their business analysis and planning teams have been extremely thorough in understanding our needs and suggesting alternatives. The designs that their team have come up with have been top notch and have paid attention not just to making a website that look beautiful, but also pays close attention to usability for our audiences, accessibility and functionality across devices. And their development team has been able to do everything that we've asked of them, even things that we have doubted could be accomplished. They have a very talented and well rounded team that is committed to making every project that we've worked on together a success and it shows both through our interactions together and in the final product.

None that I can think of at the moment.

I’m the director of digital services for YMCA of the Triangle, a nonprofit organization located in North Carolina. We serve our community in six counties across 19 locations and three overnight camps. We have a membership base of about 100,000 people and around 400 full-time staff.

We originally hired ImageX when we were redesigning our overnight camp website.

ImageX provided a complete package for our website. We upgraded our CMS to a newer version of Drupal, reevaluated the look and feel of the site, and added new functionality. We updated our information architecture and UI to make the process of finding an overnight camp session a little easier. We focused on people who were new to our overnight camp, increased the images and videos on the site, and tried to capture the action, energy, and feel of the overnight camp.

We had one main point of contact, who was our project manager. On the team, we had 2–3 frontend designers, a main developer, a business analyst, and a UX person. We worked with 7–10 people on the project.

We went with ImageX based on referrals from other YMCAs and getting to know them at different conferences and projects. We heard really good things about them.

We started working with ImageX around September 2022, and the website launched in July 2023. We've hired them for another web design project.

We saw an increase in time on the page and overall visitor count. The site received more traffic than it did before we rebranded it. Customer satisfaction surveys and the number of people using the website also went up.

ImageX was never late; we were the ones who had delays. ImageX was great at managing the project and notifying us about hours. We ended up with a surplus of hours, and they were very kind and made sure we didn’t lose money on the project.

Their attention to detail and understanding of the YMCA were really good. At the beginning of the project, we had a couple of missteps, and the design wasn’t what we wanted. ImageX was great with the critique and immediately saw where they had misstepped. We were immediately able to right the ship. The conversation was hard, but they came back later and expressed how appreciative they were to have good, honest, and transparent conversations.

I don’t know how they could have done it better. We’re a nonprofit, and we don’t have a big marketing department. The coordination on our end is always the challenging part. That was not on ImageX.

Go into the project and not be afraid to communicate with them. Explain exactly what you need. The more detail you can give them, the faster and better the response will be from a developer or project manager. Give them examples, screenshots, and videos, and tell them about specific tasks of yours.

I'm a technical project manager and contractor for an environmental company.

ImageX developed our website and has been maintaining it ever since.

ImageX has built our Drupal-based website from scratch. It's a platform for employees to share and discuss ideas about the company. The team has been providing maintenance services since the project’s inception.

I work with about four people regularly. My main point of contact is their senior developer and team lead. We also work with Travis, the project manager.

Our internet provider at the time referred us to them. They gave us three companies to work with, and we talked to all three. We liked them the best.

We spend roughly $200,000 a year on them, so it would be a couple of million by this point, over 10 years.

We started working together in January 2015, and the engagement is ongoing.

We measure success through site traffic and activity, and both have been going up. We haven’t had any bugs in the project.

They meet deadlines and stay on budget. We use Jira for project management and Slack for communication.

I'm impressed with their responsibility and quickness in development.

I have no way for them to improve. They’re my favorite contractor.

Spell everything out as much as possible at the beginning. They are very good at working with me, and I’ve never had a problem.

DPL Financial Partners provides a commission-free annuity marketplace, offering top insurance solutions and technology to help registered investment advisors integrate annuities and insurance into their clients’ financial plans.

We hired ImageX to revamp our existing website. The primary goals were to enhance user experience, increase user engagement, and boost lead conversions. Specifically, we aimed to create a modern, responsive website that showcased our financial services and complied with industry regulations. Additional objectives included enhancing site performance for faster load times, optimizing for SEO to boost organic traffic, and integrating a user-friendly CMS to allow our team to manage content efficiently.

ImageX was responsible for the revamp of our existing website. The scope included discovery and strategy, UX/UI design, front-end and back-end development, and post-launch support. They conducted user research and competitor analysis to inform the design, created wireframes and high-fidelity mockups, and developed a fully responsive site optimized for desktop, tablet, and mobile. ImageX also integrated a user-friendly CMS (Drupal), implemented SEO best practices, and ensured compliance with financial industry regulations. Main deliverables included modern, responsive webpages, optimized site architecture for SEO, and a performance report highlighting improved load times. They also provided training for our team to manage content and basic maintenance post-launch.

We worked with four teammates from ImageX.

We found ImageX through Clutch. We chose them because of their strong portfolio of financial services websites, which demonstrated their expertise in our industry. Their Clutch reviews highlighted consistent client satisfaction, particularly in delivering user-friendly, responsive designs and meeting tight deadlines. During our initial consultations, ImageX stood out for their clear communication and tailored approach to understanding our specific needs, such as enhancing our site’s UX to drive conversions and ensuring compliance with financial regulations. Compared to other firms, ImageX offered a compelling combination of industry knowledge, technical proficiency, and a collaborative process at a competitive price point that aligned with our goals.

We started working with ImageX in January 2022, and the project ended in June 2025.

We were highly satisfied with ImageX’s performance on the website revamp project. They delivered a modern, responsive site that exceeded our expectations in terms of user experience, design, and functionality while meeting all compliance requirements. Their expertise in addressing technical challenges, such as bug fixes, and their commitment to delivering a high-quality product on time and within budget was impressive. ImageX's proactive communication, collaborative approach, and attention to detail throughout the process made them a reliable partner. The final deliverables significantly improved our online presence, organic traffic, and lead conversions, aligning perfectly with our goals. We’d gladly work with ImageX again.

ImageX maintained a structured and transparent communication process that kept our team informed and engaged. They kicked off the project with a detailed discovery session to align on goals and timelines, followed by regular check-ins via weekly video calls and email updates. They used Basecamp to share progress, track milestones, and assign tasks, ensuring visibility for both teams. ImageX was highly collaborative, actively seeking our feedback on wireframes, designs, and functionality, and promptly addressing any concerns. Their team was responsive, often replying to queries within hours, and they adapted to our schedule for reviews and approvals. This open and organized approach fostered trust and kept the project on track.

What impressed us most about working with ImageX was their exceptional customer service and project management skills. Their team was incredibly responsive, often addressing our questions or feedback within hours, which kept the project moving smoothly. ImageX’s structured project management approach, using clear timelines, a shared project tool, and weekly check-ins, ensured we always knew where things stood. They felt like true partners, actively listening to our needs and incorporating our input at every stage, from design to development. Their ability to anticipate potential issues, like mobile-specific bugs, and resolve them proactively showcased their dedication to delivering a high-quality product, making the collaboration seamless and highly effective.

Nothing comes to mind.

Clearly define your goals and objectives for the project. This will help ImageX understand your needs and tailor their approach accordingly.