EB Pearls

I am the Managing Director, Asia Pacific at Bazaarvoice of Bazaarvoice

We’re redefining what it means to run a health and fitness business. Pogozo is a purpose-built platform for allied health professionals, gym owners, and wellness coaches who want to simplify operations, improve client experience, and scale with confidence. Whether you’re running classes, managing clinical records, or collecting payments — Pogozo does it all, beautifully

6-10 Employees

The collaboration started with deep discovery sessions. EB Pearls took time to understand our users, workflows, and pain points. From there, they mapped out a sleek platform that seamlessly merged scheduling, invoicing, record-keeping, goal tracking, and client communication — all under one roof.

We now have a platform that professionals love and clients trust. It’s clean, intuitive, and powerful — everything we hoped for. Our early adopters are raving about the experience, and we’ve already seen measurable improvements in user retention and administrative efficiency. Pogozo is growing fast, and EB Pearls laid the foundation for that growth

Communication: Transparent, proactive, and always respectful of our time. Weekly check-ins kept us in sync, and feedback loops were tight. Timeliness: Delivered on time across every phase — even when we expanded scope mid-project. Professionalism: A-class. Responsive, thoughtful, and fully invested in our success.

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Their ability to build with both heart and discipline. We never felt like we were fighting to be understood; EB Pearls just got it. They brought structure without stifling creativity and made complex challenges feel manageable. There was always a solution, and it was always user-first.

One small suggestion: consider offering a built-in onboarding template or toolkit for app launches. It would make handovers even smoother — especially for product teams scaling quickly.

I am the General Manager of Return-It

Metz Tiles is a premium supplier of architectural and designer tiles, catering to both residential and commercial markets. Our collections are curated to meet the demands of architects, interior designers, and luxury home builders. I serve as the Head of Marketing and Digital, overseeing the brand’s online presence and customer engagement strategy

2-5 Employees

The project started with discovery sessions to understand our audience segments, including architects, designers, and builders. From there, we moved into wireframing and moodboarding — ensuring the visual direction aligned with our brand aesthetic.

- Average session duration increased by 38%, indicating deeper engagement.- Bounce rate dropped by 27%, and visitors explored more pages per session.- Feedback from our designer and architect partners has been overwhelmingly positive, especially on the ease of browsing and product discovery.

Very collaborative. Weekly check-ins, feedback loops, and a shared visual QA board helped us stay aligned. We appreciated that EB Pearls never took a ‘set and forget’ approach — they refined as we went, often suggesting improvements we hadn’t considered.

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Their sensitivity to visual design and attention to brand consistency are impressive.

The only minor challenge was aligning timelines during the holiday period, but EB Pearls managed this well by adjusting sprint plans and keeping us updated.

I am the CFO of The Reject Shop

Roses Only is a luxury floral brand delivering premium long-stemmed roses across the US, UK, Singapore, and beyond. We operate at the intersection of e-commerce and emotional gifting — offering curated, high-end rose arrangements for special occasions. My role is Head of Digital, and I oversee our global technology strategy, customer experience design, and digital growth initiatives.

2-5 Employees

The engagement started with discovery and CX mapping. From there, EB Pearls built a new Shopify Plus-based architecture with custom middleware for logistics and order routing. They also built out multi-region configurations for language, currency, and fulfilment partner integration.

We saw a 22% uplift in conversion rate within 60 days of relaunching the US site.- Cart abandonment dropped by over 15% after checkout redesign.- We launched three regions in less than nine months — without compromising on quality or brand consistency.

Very smooth. Weekly stand-ups, shared Slack channels, and JIRA dashboards made collaboration easy. They were highly responsive and managed stakeholder feedback across departments (marketing, fulfilment, CX) with professionalism.

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- The calibre of their design and dev teams — true experts who care about quality.- Their understanding of our business model and ability to translate it into tech solutions.- Their attention to timelines and budget without sacrificing detail or polish.

Initially, there were timezone gaps that slowed down feedback loops for the Singapore region, but EB Pearls quickly added overlapping resources and resolved it within the first sprint cycle. Since then, things have been seamless.

I am the Product Management, SAFe Practioner and Design Thinker of SERV

Matrak was established to make the supply chain more visible and to connect people. Matrak is more than a materials monitoring tool; it connects all project stakeholders and helps ensure that everything is delivered on time, so you can focus on getting the job done. EB Pearls collaborated with Matrak to construct a new WordPress website with a unique style

2-5 Employees

When building the wireframes and design, it was critical for EB Pearls to grasp our goal as well as to understand the mindset that users will have when using the website. They understood from our discovery meetings with us about persuading website visitors by utilising the Matrak platform by booking a demo would be a significant focus, so they made sure to keep that in mind when designing the website's user experience and design. After completion of this phase, we also received the detailed project plan before the actual development started. The development team divided work into different sprints, each focusing on a single feature with progressive development, and continuous enhancements were all aided by this.

The EB Pearls team had well-organized plans that always improved team collaboration.Furthermore, the well-defined goals consistently demonstrated their team's performance, allowing us to see that our project was on track to succeed.

From the beginning of the project, a product owner was there to keep everyone on the same page and avoid confusion. And, this is to make the things they conduct on a regular basis more efficient. This freed up time for the team to focus on the main tasks rather than follow up. They were able to analyse the ability of their team members and assign jobs to them based on those abilities. Each team member's responsibilities were delegated, allowing them to maintain and present high-quality work.If the deadlines were too tight, they always modified their schedule. They used to notify us right away whenever they discovered that they would need to replace some work due to priority.

Their professionalism, communication skills, and technological expertise were very impressive. They were always accommodating when it came to scheduling meetings on short notice, and their correspondence was always timely.Furthermore, the project manager assigned to this project ensured that responsibility, objectives, goals, performance, and feedback were all communicated clearly to their coworkers.Being well-organized helps them fulfil their responsibilities. They were able to offer a clear picture of a project that needed to be finished when it came to presenting their findings. As a result, I would recommend EB Pearls to anyone seeking a mobile app developer.

It is considerably easier to manage a project when you know what has to be done in the next two weeks rather than everything that needs to be done in the next month. To ensure project success, all you have to do is set realistic deadlines for yourself and your team.

I am the Top 100 HR Influencer | Coaching Psychologist | Strategic Advisor | Innovation Expert | Tech Geek of Gartner

Farm Service Manager (FSM) is Australia’s most trusted platform for managing the maintenance of farm machinery. Whether it’s a single tractor or a full fleet of agricultural equipment, FSM helps operators — from solo farmers to large agribusinesses — track servicing, log events, and stay on top of machinery health. In my role, I focus on delivering digital tools that simplify life on the land and help keep critical machinery running smoothly.

2-5 Employees

We began with workshops to align on goals, functionality, and user experience. Their UX designer shared early wireframes, and we had the opportunity to provide feedback well before any code was written — which saved time and made the final product stronger.

The app delivered on every front. It’s intuitive, robust, and user-approved. The UX is clean, the code is stable, and the functionality meets the exact needs of our users. EB Pearls also stood out for their proactive QA process — they didn’t just test, they refined. We launched with confidence, knowing every detail had been checked.

Collaboration was smooth from start to finish. We had weekly sprint meetings, and the communication was always clear and respectful. The product manager kept us informed at every milestone, and if we ever needed to pivot or reprioritize, they adapted quickly without missing a beat.

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Their blend of professionalism, technical mastery, and genuine care is impressive. They didn’t just take instructions — they offered ideas, suggested improvements, and really owned the outcome with us. Meetings were always well-run, and even last-minute changes were handled with grace and flexibility.

As with any complex build, attention to detail at key touchpoints is critical. We’d encourage EB Pearls to continue refining how they maintain full visibility into end-to-end client experience, to avoid any blind spots. That said, we were extremely happy with the result, and we appreciated how open they were to feedback.