Digipal

I am the Team Lead Partner Management of Expert Minds GmbH

Expert Minds GmbH provides highly skilled and experienced remote Tech Experts based in EU and non EU for German market

1 Employee

Task Description:

their candidate has been chosen over many others and the project is planned to be very long-term.

their project management is super helpful and super quickly special thanks to their manager Nini

they try to do everything as required, and at the same time they are flexible in processes

We think Digipal is great. We hope for long-term cooperation and plan to have more contracts with them.

I’m an executive at a sports academy.

We needed a website, so we wanted to augment our development team for this project.

We needed a website for our academy that had a backend management system. Locally hiring and outsourcing to software development is very expensive, so we went for an offshore development team. Digipal created our website from scratch using Webflow, React, and Python.

I worked with three people from their team, including a backend developer, a frontend developer, and a UI/UX designer.

I found them through a Google search, which led me to their profile on Clutch.

We worked with them from May–June 2022.

The process was smooth and overall great; they had great customer service, and their management cared about us, which is very hard to find in large powerhouse companies. They were also transparent and easy to understand, especially regarding their billing system and how it worked.

The communication and service they provided were unparalleled, even compared to US-based companies. Their team was very professional and responded in a very timely manner, following up on all of my questions to make sure that they did everything well. There was a lot of back-and-forth communication to ensure that all the website details were just how I wanted them to be — whenever I had something that needed to be done, they did it.

Digipal Agency provided excellent customer service; they were very efficient, professional, communicative, and delivered a great quality of work.

I don't think there's anything they can improve on — I was very satisfied with their work.

Be very clear with expectations; it's very important to take the time to lay out all the details in the beginning. As long as you’re clear with your intentions and what you want to accomplish, everything will be fine.

I'm a General Manager at the Georgian office of one of the largest global marketing agencies - Ogilvy. We work with startups, SMBs as well as large corporations providing end-to-end marketing, strategy and digital transformation services.

For the large project of one of our strategic clients, which is a growing tech startup, we needed two services. First - scaling our web development team with Backend and Frontend Engineers for producing marketing websites at scale, second - hiring experienced digital customer journey architect for building our multi-channel digital campaign.

We did not have time nor luxury to start full-scale recruitment and we needed high quality experts fast, who could start the project immediately and deliver top-notch quality.

We started the first interaction with Digipal January 2020, it took us around 2 weeks to find common grounds, align on business needs vs their offering and started with 3 full-time developers by the first week of February. We worked with Digipal’s two backend engineers and one frontend expert for around 5 months for the first project. We were very pleased with the work Digipal’s team has delivered and contributed to.

We sent the technical brief, shared business needs. Then we interviewed their proposed developers, picked the best fit candidates and proceeded with the paperwork. It was pretty efficient and straightforward. In the start and selection process we had assigned an Account Executive who managed the whole process and he also remained as our main contact person throughout the rest of the cooperation.

Our business challenge was simple yet very difficult to fulfill, it was finding high quality tech talents immediately with fair market rates. Digipal helped with that and thanks to that we managed to deliver a great work to our customer.

It was a great success, we had an instant culture fit, good customer service and transparent billing process. Now we have Digipal as one of our main tech talent partners. Whenever we have either smaller consulting projects for web or larger tech staff augmentation needs, we always go to them and so far we’ve had great experience.

We were impressed with their agility, flexibility, and great communication. everyone speaks fluent English, and knowledge of all modern industry practices. It was also impressive how result oriented and customer-centric everybody we worked with was. They were always making sure there was no feedback, notes or even minor remarks left behind, which created a great deal of trust between our teams.

No, so far it’s been a great partnership, I’ve been very happy with them.

I'm working on a contract as a Program Manager at a growing tech/software company working mainly with the hospitality and tourism sector. We provide ready-to-use software solutions to travel agencies, tour guides and various hospitality venues.

We needed to scale our mobile development team for launching our mobile app solution for the winter tourism sector. Therefore, we needed a talented team of Android and iOS engineers who could join our current inhouse team and speed up the delivery.

At first, we started searching for freelance developers on LinkedIn, various job portals and social media. But it turned out to be an expensive, time-consuming and difficult task in general as the market is experiencing high demand on IT talents.

We started conversations with Digipal in early 2021. By March 2021 we were ready to onboard their developers. We started with 1 Senior iOS and 1 Senior Android developers, quickly added two more developers each one on Android and iOS.

We reached out to Digipal, got a contact with Mike, who has connected us with their Business Lead (Robbie). We managed to quickly go through the details of the potential cooperation, seen the few sample profiles, agreed on hourly rates and started selecting/interviewing candidates.

With the support of colleagues from Digipal, we managed to fit in the ambitious deadline, saved money and time on recruitment and also had a great client experience from their dedicated point of contact.

Super fast in the process, very attentive while sharing feedback, reasonable rates, great people onboard. Also very important - they are not a huge company, I think not more than 40-50 people, which is great, because access to management, fast decision making and humane approach to client is there, which is super important!

In general, the cooperation was smooth and the overall results were satisfactory. Probably there is always room for improving some minor things, however my recommendation would be to always stay honest and transparent with clients like it is now. Often times when agencies companies grow, they tend to lose the individual approach to clients. I hope it will not be the case with Digipal.

It'd be great gesture from Digipal if they could offer better rates as we consider returning back to them with a new project. We as client (and I believe everybody) expects to have lower rates when working in long term with vendors like Digipal.

I'm the Lead of the Talent Marketplace team, we hire external talent (individually and via other companies), who join our projects and contribute to their development.

We have been cooperating with Digipal on several projects. The Digipal Agency has been providing us with top-quality iOS and Android specialists who joined our project teams to support them in the development process (body-leasing).

We have established the cooperation with Digipal in April 2021, they have reached out to us and provided us with sample profiles. We have verified the skills of the developers before adding them to our projects. The most important factors for us were: excellent technical and soft skills.

They provided us with several iOS and Android freelance developers. Firstly, their technical and communications skills have been verified by our specialists. They joined our ongoing projects for various clients. The details of the projects are confidential, however, the specialists from Digipal contributed to the teams' successes (continuously high NPS from clients).

The specialists from Digipal contributed to the teams' successes (continuously high NPS from clients).

The specialists from Digipal caused no trouble so far: they communicate in a professional way, keep our Project Managers and Coordinators up to date, they adhere to our standards of cooperation.

The quality of communication of their representatives. Even if we face a difficult situation we meet with an open, professional approach. All issues are resolved quickly and with positive results for both sides.

There were some issues with their candidates behaviour during the technical verification calls but the reaction and correction was fast and effective.