Brandwell

I am the Director of Kihara Landscapes

Landscaping design and construction firm specialising in Japanese gardens.

Referral

2-5 Employees

There are many many landscaping companies in Melbourne targeting similar target areas however our market is very different being a specialist in Japanese gardens. We are not aiming to be number one on generic google searches for "landscape gardener Melbourne" but very much wanted to be able to target high end premium clients looking for a Japanese garden services.

We have received excellent feedback from our clients and suppliers following the launch of our rebranding. We have had increased genuine traffic and follow on business through our website. The client enquiries we receive are from our target market and more regularly include leading architectural firms of Melbourne. We have had a noticeable increase in our project budgets targeting clients with $150-300k spends.

Timelines were communicated clearly and were all met on time. Brandwell spent ample time to get to know us and our clients to understand our brand and our standing in the community. The project was detailed and costed clearly. As our initial meetings were during the covid lockdown and we had multiple meetings over zoom. Brandwell was able to present well documented and illustrated presentations.

They are a small intimate team who really took time to get to know us and our company. They have an excellent knowledge of Japanese culture and the perception of Japan / Japanese here in Melbourne. They understood and saw the potential of our company and gave us the confidence to pitch our brand.

It would have been nice to meet Brandwell in person at their offices however due to covid lockdown this wasn't possible. This did not have a negative impact on our interactions as Brandwell had adapted well to the restrictions at the time.

I'm an executive at a retailer of at-home teeth whitening and oral care products.

We engaged Brandwell to design our website and provide branding elements for our business.

Brandwell developed our brand, and they designed and built our website. They also helped us with 3D renderings of our products and designed our packaging. Additionally, they provided us with digital marketing elements, such as email design and formatting. The team used Adobe Photoshop for the design work.

I was engaged with two people at Bradwell: Anthony and Damien (Co-Founders & Creative Directors).

I found them on Clutch. We were in the market for a local company with experience in web design and branding elements. I wanted to engage with someone who lived locally and understood the demographic so they could aid in the project's success. I found Brandwell, read positive reviews on their Clutch profile, and then checked their website. We started the engagement after that.

We spent about $30,000 AUD (approximately $21,000 USD) in total.

The project lasted from February 2021–January 2022. However, the team has provided additional elements upon request, such as imagery and 3D render support.

Brandwell was very good, open, and forthcoming in their execution of the work. The team's ability to deliver on time was great, and so was their responsiveness to requests and scope creep. Anthony and Damien were very engaged throughout the process. Moreover, the team's communication was very clear. Their invoicing was also transparent; they were obliging with queries regarding billings or invoice breakdown requests. Overall, working with Brandwell was a good experience.

Their project management skills were very good. The initial consultation and willingness to work were excellent; they created a well-done project plan with a full breakdown of the deliverables. This helped me understand the project and how long each element would take. Additionally, they met schedules and deadlines. The team was open about their timelines and when they could complete each section of the work.

Brandwell's ability to understand the project's scope and our expectations was first class. Their design work was also great, and they delivered according to the brief. These two elements made them stand out from the crowd.

They could improve their web design process. Brandwell used a third-party web developer, which is fine in itself. However, this caused the communication to become clunky. When I requested changes in web design, it would take a long time for the updates to happen, and I had to follow up a couple of times, which became frustrating. They needed to improve their communication with the subcontractor or get someone in-house instead of a third-party developer.

My advice is to approach Brandwell with a clear understanding and idea of your deliverables. You must also communicate what you want from your brand design effectively. Providing examples of web designs that you like and want to replicate is also helpful. This will set your project off to a really good start.

I am the managing director of the company. We sell water control valves into the farming sector.

We felt our business had stagnated and we needed to have a rebrand and a more professional and fare reaching coordinated marketing campaign.

They were recommended to us.

they conducted a complete review of what was in place, identified what we were wanting to achieve and provided us with a detailed step by step process to achieve our goals.

I suppose that there were possibly up to 6 that worked and are continuing to work on various aspects of the project. We have had direct access to the two managers of Brandwell Agency throughout.

They developed a new logo and rebranded the company image to better represent where we want to go. Their insight and the experience they have is exceptional. They developed an new website that is just brilliant.

They have always kept up with direct regular communication so we knew and understood every step of the process.

We admire their honesty and commitment to get us the best outcome possible.

I cannot think of anything that I would change in the process. I am now about to tart a second contract with them for a separate but aligned company we also want to launch.

I’m the director of a currency exchange. We provide physical cash to people in Australia.

We wanted to build an online presence for our company. We also had just developed an app that needed design components.

To start our engagement, they spent a day learning about the specificities of our business. Then, they created our website and contributed design elements to our app. They also helped us create two professional logos to distinguish the two segments of our business. Once our app is more finalized, we’re planning on doing some digital marketing work with them as well. This would include social media marketing and promotional work.

I worked with Damian (Creative Director & Co-Founder), Anthony (Creative Director & Co-Founder), and one other member of their team. I believe they also brought in an outside firm to help build the website.

We spent around $20,000 AUD (approximately $16,000 USD) with them.

We worked together from December 2020–May 2021. As I mentioned earlier, we’re planning on working with them again in the future.

Feedback has been great. We’ve only heard good things from internal and external parties. We haven’t done a ton of promotional work yet since our app isn’t finalized just yet, but our suppliers have liked what they’ve seen.

They were great project managers. Their team was very responsive throughout the engagement. There were some delays, but those were due to us. Our project wasn’t very complicated, so we relied on email and phone calls for communication.

They took the time to listen to us and understand what we’re trying to achieve. They did everything they could to combat any cultural barriers we might encounter in the marketplace.

Some of the graphics they initially used weren’t too related to our business. When we communicated our displeasure about this to them, they promptly replaced them.

Tell them what you want. They’ll help you achieve it. Even though they’re busy with other projects, they’ll take the time to listen to you.

I’m the owner of Bloom Careers, which is a recruitment company that specializes in sales and marketing professionals. We’re a newly established business.

I engaged Brandwell to build my brand from scratch.

Brandwell took the time to get an understanding of who I was and the kind of business that I wanted to create before building out my brand. That included the tone of voice, logo, imagery, and a whole website — just so I had something tangible to take to market. They also created the starting point for my social presence on Instagram and LinkedIn.

I worked with the two directors and a communications consultant.

I found Brandwell through Google, and they were one of the first agencies to get back to me. I did speak with a couple of other candidates, but I chose Brandwell because I really connected with them from our first interaction. They got me and my business and really understood exactly what I was trying to convey. I also found that they were enthusiastic and passionate about what they did.

I spent around $17,000 AUD (approximately $13,200 USD).

The project lasted between November 2020–February 2021.

I haven’t actually launched my brand yet, but I can say that they nailed the brief exactly. When they delivered the final project, I didn’t even want to make any changes. I was just really excited about what they had to offer.

The communication couldn’t be better. We coordinated by email and a few face-to-face meetings.

Brandwell has a genuine passion for what they do. They really took the time to gain a detailed understanding of my business and objectives — so much so that I felt they were as excited about my company as I was. They absolutely exceeded my expectations.

No, they were incredible. I couldn’t expect more.

Just be clear in your goal and aspirations for your brand, and they’ll deliver the rest. You can trust in their knowledge and expertise because they’re absolutely incredible to work with. The team will deliver over and above what you’re hoping to achieve.